About the opportunity
We’re looking for an Associate / Specialist, People Support (APAC) to join our APAC People Support Tier 1 team, based in Malaysia. In this exciting new role, you will be focusing on creating a #magical experience for our employees based in APAC. Sounds exciting? Check out the below for more details of the role and what we’re looking for.
Responsibilities
As a vital part of the APAC People Support Tier 1 team, you will represent the first point of contact for all our employees, providing them with the highest quality service by responding to their people-related inquiries and concerns. This includes all employee support domains including onboarding, absence, offboarding, reporting requests etc that are all within the entire employee life cycle.
Manage, monitor and maintain our internal People Portal knowledge base (Confluence) to enable self-services for all stakeholders.
Manage a wide variety of queries and questions from employees through our ticket system (JIRA) by utilising our knowledge base information to answer employee queries.
Deliver and execute common and transaction-based services for the People team to ensure compliance.
Work closely together with other People teams as well as other stakeholder groups in order to deliver high quality and timely responses and solutions to all our employees by achieving certain requirements on KPIs.
Ensure customer satisfaction of employees and provide professional customer support.
What you need to be successful
You have recently graduated or already bring at least 1 year of work experience in the field of People Operations/HR, Customer Service, Business administration or similar.
You are living the “Employees are our customers” mission.
You are quality-driven and a fast learner and have superior attention to detail.
You are known for your incredible time management and problem-solving skills.
You show an ability to work independently, swiftly, and effectively prioritise work.
You have excellent written and verbal communication skills in English.
You bring a level of technical curiosity and system orientation and have ideally worked already with HRIS systems like Workday or similar.
You ideally worked already with CRM ticket systems like JIRA or similar.
You ideally worked already with knowledge base systems like Confluence or similar.
You are characterised by discretion, initiative, team spirit, and flexibility, plus you are self-organised and like to take ownership of assigned tasks.
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
What's in it for you
What we offer:
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food, health and dental insurance, and learning and development opportunities!
foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
