Food delivery platform foodpanda is helping delivery riders to upgrade their skills through a partnership with e-learning platform Gnowbe and Singapore’s Temasek Polytechnic.
The partnership will see the birth of an e-learning portal that is accessible to more than 10,000 foodpanda riders and will provide them courses like customer service, finance, digital skills and personal branding.
foodpanda hopes this will help its riders as the platform has expanded beyond food delivery, delivering on-demand groceries, flowers and household essentials.
“Our riders are an essential part of our delivery ecosystem, and it is important that we create a community where riders are given the opportunity and tools to grow themselves professionally,” said Lim Zheng Gang, the head of logistics at foodpanda Singapore.
“With this portal, riders can easily and conveniently upskill themselves in areas that they are most interested in and arm themselves with the necessary skill sets to future-proof themselves.”
John Leong, the director at Temasek SkillsFuture Academy added: “Today, our food delivery riders are unsung heroes who have no fixed working hours as they help us enjoy life with more convenience. We are aware of the constraints of time for them and want to help them facilitate learning despite such challenges”
“Therefore, Temasek Polytechnic is very pleased to support our foodpanda riders on their continuous learning journey by providing them with relevant micro-learning courses which will enhance their knowledge and skills.”
What will the portal do?
- There will be over 200 courses designed to adhere to the schedules of busy riders and are broken down into 15-minute bite-sized lessons.
- On average, each course consists of at least 10 lessons and typically takes about two to five hours to complete. All lessons are accessible through mobile phones via self-registered accounts that riders will need to create to access the portal.
- Through the platform, riders will also be able to access content created by Temasek Polytechnic like a series of learning modules covering essential customer services skills, allowing them to learn useful know-how that lets them improve their customer service skills.
- Upon completion, riders will earn a certificate of completion from Temasek polytechnic and foodpanda.