Candidate Privacy Policy – Laos

This Privacy Policy describes our practices with respect to Personal Data collected in the context of the recruiting activities and talent community of Delivery Hero (Lao) Sole Co., Ltd. and its affiliated companies (please refer to section 1 below to find out more about who exactly we are). This Privacy Policy further provides information on your rights under applicable data protection laws.

For the purposes of this Privacy Policy, “Personal Data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data.

“Processing” refers to any operation performed on Personal Data, such as collection, storage, use, disclosure, destruction.

This Privacy Policy does not apply if you are only a visitor of Delivery Hero (Lao) Sole Co., Ltd.’s corporate website. For Delivery Hero (Lao) Sole Co., Ltd.’s website Privacy Policy, please visit https://www.foodpanda.la/en/contents/privacy.htm.

Who is the data controller?

When you apply for a position with Delivery Hero (Lao) Sole Co., Ltd., Delivery Hero (Lao) Sole Co., Ltd. will be the data controller responsible for the processing of your Personal Data. Delivery Hero (Lao) Sole Co., Ltd. has affiliated companies all over the world forming the global Delivery Hero group of companies (collectively known as “Delivery Hero”, ”we”/”us”/”our”).

When you apply for a job with Delivery Hero, please be aware that the respective Delivery Hero company which you seek employment with will be responsible for processing your data. On the online careers platform available at careers.deliveryhero.com (“Website”) you will find additional information about which Delivery Hero company exactly is recruiting you (as these companies might vary depending on which country you would like to work from).

You can reach Delivery Hero (Lao) Sole Co., Ltd.’s data protection officer for any privacy-related questions or feedback by mailing to [email protected].

What type of personal data do we process and how do we use it?

Information you actively provide to us when you apply for a job (“Application Data”):

We primarily receive information when you use the contact form, subscribe to job alerts or apply for a job on the Website. When you use the Website we may require you to provide us with certain Personal Data such as name, email address, phone number or other contact data in order to contact you or to answer your queries. While applying for a job you may also be required to provide your resume/CV, educational certificates or a cover letter which may contain additional Personal Data. The exact data fields can be found on the application form on the Website.

We need your Application Data for the solicitation, evaluation, and selection of candidates for employment with Delivery Hero. Thus, your Application Data will be processed for the purposes of managing our recruitment related activities, which include setting up and conducting interviews or, in certain cases, background checks, and as is otherwise needed in the recruitment and hiring processes. With your consent, we will also use your Application Data to maintain our talent pool and to contact you in the future with job offers. Our legal basis for processing your Application Data are the legal provisions in your jurisdiction permitting the data processing or the purpose of performance of a contract or in order to take steps at your request prior to entering such a contract (e.g. processing your application for employment with us).

We kindly ask you not to send us special categories of personal data without first granting your explicit consent for us to process such data (e.g. ethnic origin, political opinions, religious or philosophical beliefs). We do not need this information for the application process.

Information collected during cognitive assessments in the course of the application process (“Assessment Data"):

With regard to our recruitment of programmers and technical engineers, please be aware that we might conduct certain online coding skill tests to assess your suitability for employment with Delivery Hero by asking you to solve a programming problem; these might include live-coding assessments. The tests will be conducted through an online assessment platform operated by one of our third-party providers. To invite you to do these online assessments, we will send you a direct link once you have applied for a position with Delivery Hero. You will learn more about the identity of our service provider before you start the assessment. We will process Assessment Data for the sole purpose of assisting our recruiters in determining if you will be successful in the role for which you have applied and evaluating and assessing the results of your test. We will not use the assessment result for any automated decision-making. Our legal basis for processing your Assessment Data are the legal provisions in your jurisdiction permitting the data processing or the purpose of performance of a contract or in order to take steps at your request prior to entering such a contract (e.g. processing your application for employment with us).

Information gathered from third parties (“Third-Party Candidate Data”):

To be able to offer you a position with our organization, we may process Personal Data collected not directly from yourself but from third parties. If this is the case, we will send you a notification without undue delay after adding your data to our systems, e.g. by email (unless you have already received such a notification from the third party who transmitted the data to us). Your Personal Data will either be obtained from publicly available sources (e.g. career networks such as LinkedIn, Glassdoor, Indeed or others; we do not collect data from social media) or provided to us by someone who referred you for potential employment, such as a Delivery Hero employee, a recruitment agency or a headhunter. In some instances, if required to verify your information, we will initiate a limited verification process for the documentation and references you have provided by double checking your information with former employers or educational institutions. If we conduct such checks we will notify you separately in writing prior to launching the assessment.

Your Personal Data will be processed solely for the purpose of managing our recruitment-related activities, which include setting up and conducting interviews and tests for candidates, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible as it is necessary for the purposes of the legitimate interests pursued by Delivery Hero which are the solicitation, evaluation, and selection of candidates for employment.

Information to Contact You (“Contact Data”):

You may also choose to receive information about your application via SMS or WhatApp. In this case, we will collect your Personal Data (contact details, e.g. name and phone number) in order to contact you.

The legal basis for processing your contact details to send you job application reminders via Whatsapp and/or SMS is your consent. You are free to withdraw your consent at any time by unsubscribing from our communications.

Information to Book Travel (“Travel Booking Data”):

To provide you a beneficial experience with our recruitment process, we might schedule onsite interviews with you at our office. In these cases, we might require certain information from you in order to be able to book travel arrangements, such as your name, email address, date of birth, passport number and other travel documents.

Our legal basis for processing your Travel Booking Data are the legal provisions in your jurisdiction permitting the data processing or the purpose of performance of a contract or in order to take steps at your request prior to entering such a contract (e.g. arranging interviews necessary for the further processing of your application for employment with us).

Information Collected During Your Registration for Our Talent Communities (“Talent Community Data”):

You might also choose to join one or more of our talent communities without immediately applying for a specific position with Delivery Hero. In this case, we will collect and process your Personal Data (contact details e.g. name, phone number, email address, home address, uploaded documents) in order to keep you informed of future job opportunities at Delivery Hero, to provide you with updates on our business activities, or to ask you for feedback to let us know about your experience with Delivery Hero. The open positions are advertised through newsletters, through direct emails from our recruitment team and the general follow up messages as part of our recruitment process. If you sign up for one of our talent events (either in one of our offices or online), we will process your Talent Community Data for the aforementioned purposes as well as for the organization of the event.

The legal basis for the processing of your Talent Community Data is your consent. You are free to withdraw your consent at any point in time by unsubscribing from our Talent Community.

Automated Decision-Making

Your application will always be reviewed by a human being. We do not rely on solely automated decision-making to conduct our recruitment activities.

How is your personal data shared?

Within Delivery Hero SE. Internally, your Personal Data will only be shared with the personnel involved in the hiring process and the management of our talent communities (if applicable), such as members of the Talent Acquisition team and the respective hiring managers. If you reach the final stages of the recruitment process and/or receive an offer from Delivery Hero, your Personal Data may be subject to review by our works council.
Service providers. The Website is powered by our database providers, the online recruiting service, human resources management and applicant tracking systems is provided by SmartRecruiters. Your Personal Data will be processed on behalf of Delivery Hero by our data processors, cloud services providers engaged by Delivery Hero to help manage our recruitment and hiring process on our behalf. We will ensure an adequate level of protection for Personal Data processed in accordance with this Privacy Policy at any point in time. All transfers will be subject to appropriate safeguards such as binding corporate rules or approved standard contractual clauses. Where necessary, we have implemented supplementary security measures under the standard contractual clauses certified by the EU Commission to provide an adequate level of data protection for any transfers outside the EU. You can obtain a copy of the standard contractual clauses by contacting us.
Group companies. Delivery Hero is a global organization with multiple brands around the world. You can find more information on our brands and their locations on our Website. Our global Talent Acquisition team is dedicated to connecting candidates with the best job opportunities across our group of companies. Therefore, when you apply for a job or join a talent community associated with a Delivery Hero company, we may share your Personal Data among our group of companies located in different countries. If there is a suitable opening or talent community aligning with your profile, a Delivery Hero company may contact you to encourage you to apply for a relevant position or to receive updates on future job opportunities within that specific entity. Before reaching out to you or adding you to a talent community, we will always ask for your consent.

All Delivery Hero companies must honor this Privacy Policy as well as strict intra-group data transfer agreements. We ensure an adequate level of protection for Personal Data within the scope of the GDPR even where Personal Data is shared with a Delivery Hero company located outside the European Economic Area (EEA).

If you do not want your personal data to be shared across the Delivery Hero group, you may opt out by contacting us at [email protected]. By opting out, we ensure that only the Delivery Hero company with which you are seeking employment will receive your Personal Data.
Third parties. We do not share Personal Data about our candidates with any third parties unless we have our candidates’ specific permission to do so, or we share information with private or public authorities that will enable us to fight fraud and abuse on our network, to investigate suspected violations of law, or to fight any other suspected breach of applicable law. This also includes screening our candidates in relation to international sanctions in the context of international security threats, terrorism or money laundering. In any case, you will be notified before we share your Personal Data with any third parties.
Business transfer. As a matter of policy, we do not rent or sell Personal Data about our candidates with non-affiliated third parties unless we have specific consent to do so. In the event that our business or a division of our business is reorganized or sold and we transfer all or substantially all of our assets to a new owner, your Personal Data may be transferred to the buyer, subject to appropriate privacy safeguards.

For how long do we retain your personal data?

After your application, unless you are starting your employment with us, with your consent, we will store your Application Data for future consideration in our talent pool for a duration of 24 months after you have completed the application process (only if you have chosen to join our Talent Community). Before the end of this retention period we will contact you via email to ask you if you want to remain in our talent pool and extend your consent or if you would rather be deleted upon expiration of the initial retention period.

If you do not grant us your consent for a longer retention period, depending on the entity to which you applied to, we will store your Application Data for a period between 6 months and 1 year after we have let you know that we currently cannot offer you a position with our organization.

We keep all other Personal Data no longer than necessary for the purpose for which we obtained them and for any other permitted compatible purposes, including compliance with legal obligations in the field of employment law. Group records management schedules document the applicable minimum retention periods required by local laws.

What legal rights do you have?

Data protection laws provide you with various legal rights and we are committed to respecting them. For this purpose, we strive to provide clear and transparent information about your rights and make it as convenient as possible for you to exercise them.

Right to access	You have the right to access your personal data and obtain additional information on how we process it. You may also request a copy of the data we maintain relating to you.
Right to rectification	If you notice that your personal data is incorrect, you can always request that we correct it.
Right to erasure	You have the right to ask us to delete your personal data. Please note that even if you exercise this right, we may be required to retain some of your information if we process it as part of our legal obligations.
Right to restriction of processing	If you have requested the deletion of your personal data, but we are legally obliged to retain some of it, we will store your data in our archives and only reintegrate it into our operational systems with your consent. However, you will not be able to use the Website during this time, otherwise we will need to process your data again.
Right to data portability	You can ask us to transmit your personal data in a machine-readable format to you or to another data controller. However, please note that this right only applies to personal data that we process under a contract or with your consent.
Right to object	You have the right, for reasons arising from your particular situation, to object at any time to any processing of your personal data, which is processed on the basis of our legitimate interests. If you object, we will no longer process your personal data unless we can prove compelling grounds for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise, or defend against legal claims.
Right not to be subject to a decision based solely on automated processing	You have the right to object to a fully automated decision (i.e. without any human intervention in the decision-making process) that has legal effects or significantly affects you.
Right to withdraw consent	Where we rely on consent to process your personal data, you have the right to withdraw your consent at any time. If there is no other legitimate ground upon which Delivery Hero is allowed to process your personal data, we will immediately stop processing it. Withdrawal of consent does not affect the legality of the processing carried out before the withdrawal.

If you would like to exercise your legal rights, please contact us using this link:
https://careers.deliveryhero.com/global/en/emailpersonalinfo.

Personal data of other individuals

If you provide us with Personal Data of other individuals, you hereby undertake that you are authorized by these individuals to disclose their Personal Data to us and that these individuals have consented for their Personal Data to be collected and processed by us.

Changes to this policy

We reserve the right to change this Privacy Policy to ensure compliance with the applicable laws and regulations. We will inform you of any significant changes, such as changes of purpose or new purposes of processing.

How you can contact us

To contact Delivery Hero (Lao) Sole Co., Ltd.’s data protection officer, you may send your query to [email protected].

To contact Delivery Hero’s group data protection officer, you may send your query to [email protected].

Updated on July 2024.