Candidate Privacy Policy – Pakistan

This Privacy Policy describes our practices with respect to Personal Data collected in the context of the recruiting activities and talent community of Delivery Hero Pakistan Private Limited and its affiliated companies (please refer to section 1 below to find out more about who exactly we are). This Privacy Policy further provides information on your rights under applicable data protection laws. 

For the purposes of this Privacy Policy, “Personal Data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data. 

“Processing” refers to any operation performed on Personal Data, such as collection, storage, use, disclosure, destruction. 

This Privacy Policy does not apply if you are only a visitor of Delivery Hero Pakistan Private Limited’s corporate website. For Delivery Hero Pakistan Pvt Limited’s website Privacy Policy, please visit https://www.foodpanda.pk/contents/privacy.htm. 

Who is the data controller? 

When you apply for a position with Delivery Hero Pakistan Private Limited, Delivery Hero Stores Pakistan Private Limited, or Delivery Hero Kitchens Pakistan Private Limited, the company will be the data controller responsible for the processing of your Personal Data. Delivery Hero Pakistan/Stores/Kitchens Pvt Limited has affiliated companies all over the world forming the global Delivery Hero group of companies (collectively known as “Delivery Hero”/“the company”/“we”/“us”/“our”). 

When you apply for a job with Delivery Hero, please be aware that the respective Delivery Hero company which you seek employment with will be responsible for processing your data. On the online careers platform available at careers.deliveryhero.com (“Website”) you will find additional information about which Delivery Hero company exactly is recruiting you (as these companies might vary depending on which country you would like to work from). 

You can reach the company’s data protection officer for any privacy-related questions or feedback by mailing to [email protected]. 

What type of personal data do we process and how do we use it?

Information you actively provide to us when you apply for a job (“Application Data”):

We primarily receive information when you use the contact form, subscribe to job alerts or apply for a job on the Website. When you use the Website we may require you to provide us with certain Personal Data such as name, email address, phone number or other contact data in order to contact you or to answer your queries. While applying for a job you may also be required to provide your resume/CV, educational certificates or a cover letter which may contain additional Personal Data. The exact data fields can be found on the application form on the Website. 

We need your Application Data for the solicitation, evaluation, and selection of candidates for employment with Delivery Hero. Thus, your Application Data will be processed for the purposes of managing our recruitment related activities, which include setting up and conducting interviews or, in certain cases, background checks, and as is otherwise needed in the recruitment and hiring processes. With your consent, we will also use your Application Data to maintain our talent pool and to contact you in the future with job offers. Our legal basis for processing your Application Data are the legal provisions in your jurisdiction permitting the data processing or the purpose of performance of a contract or in order to take steps at your request prior to entering such a contract (e.g. processing your application for employment with us).

We kindly ask you not to send us special categories of personal data without first granting your explicit consent for us to process such data (e.g. ethnic origin, political opinions, religious or philosophical beliefs). We do not need this information for the application process.

Information collected during cognitive assessments in the course of the application process (“Assessment Data"): 

With regard to our recruitment of programmers and technical engineers, please be aware that we might conduct certain online coding skill tests to assess your suitability for employment with Delivery Hero by asking you to solve a programming problem; these might include live-coding assessments. The tests will be conducted through an online assessment platform operated by one of our third-party providers. To invite you to do these online assessments, we will send you a direct link once you have applied for a position with Delivery Hero. You will learn more about the identity of our service provider before you start the assessment. We will process Assessment Data for the sole purpose of assisting our recruiters in determining if you will be successful in the role for which you have applied and evaluating and assessing the results of your test. We will not use the assessment result for any automated decision-making. Our legal basis for processing your Assessment Data are the legal provisions in your jurisdiction permitting the data processing or the purpose of performance of a contract or in order to take steps at your request prior to entering such a contract (e.g. processing your application for employment with us).

Information gathered from third parties (“Third-Party Candidate Data”): 

To be able to offer you a position with our organization, we may process Personal Data collected not directly from yourself but from third parties. If this is the case, we will send you a notification without undue delay after adding your data to our systems, e.g. by email (unless you have already received such a notification from the third party who transmitted the data to us). Your Personal Data will either be obtained from publicly available sources (e.g. career networks such as LinkedIn, Glassdoor, Indeed or others; we do not collect data from social media) or provided to us by someone who referred you for potential employment, such as a Delivery Hero employee, a recruitment agency or a headhunter. In some instances, if required to verify your information, we will initiate a limited verification process for the documentation and references you have provided by double checking your information with former employers or educational institutions. If we conduct such checks we will notify you separately in writing prior to launching the assessment. 

Your Personal Data will be processed solely for the purpose of managing our recruitment-related activities, which include setting up and conducting interviews and tests for candidates, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible as it is necessary for the purposes of the legitimate interests pursued by Delivery Hero which are the solicitation, evaluation, and selection of candidates for employment. 

Information Collected During Your Registration for Our Talent Community (“Talent Community Data”):

You might also choose to join our Talent Community without immediately handing in your application for a specific position with Delivery Hero (either by creating a job alert or using the chat bot on the Website). In this case, we will collect your Personal Data (contact details e.g. name, phone number, email address, home address, uploaded documents). We will process this data in order to keep you up-to-date for future job opportunities at Delivery Hero, provide you with updates on our business activities or ask you for feedback to let us know about your experience with Delivery Hero. The open positions are advertised through newsletters, through direct emails from our recruitment team and the general follow up messages as part of our recruitment process. If you sign up for one of our talent events (either in one of our offices or online), we will process your Talent Community Data for the aforementioned purposes as well as for the organization of the event.

The legal basis for the processing of your Talent Community Data is your consent. You are free to withdraw your consent at any point in time by de-registering from our Talent Community. 

Information to Contact You (“Contact Data”) 

You may also choose to receive information about your application via SMS or WhatApp. In this case, we will collect your Personal Data (contact details, e.g. name and phone number) in order to contact you.

The legal basis for processing your contact details to send you job application reminders via Whatsapp and/or SMS is your consent. You are free to withdraw your consent at any time by unsubscribing from our communications. 

Information to Book Travel (“Travel Booking Data”) 

To provide you a beneficial experience with our recruitment process, we might schedule onsite interviews with you at our office. In these cases, we might require certain information from you in order to be able to book travel arrangements, such as your name, email address, date of birth, passport number and other travel documents. 

Our legal basis for processing your Travel Booking Data are the legal provisions in your jurisdiction permitting the data processing or the purpose of performance of a contract or in order to take steps at your request prior to entering such a contract (e.g. arranging interviews necessary for the further processing of your application for employment with us).

Automated Decision-Making

Your application will always be reviewed by a human being. We do not rely on solely automated decision-making to conduct our recruitment activities.

How is your personal data shared? 

1. Service providers. The Website is powered by our database providers, the online recruiting service, human resources management and applicant tracking systems is provided by SmartRecruiters. Your Personal Data will be processed on behalf of Delivery Hero by our data processors, cloud services providers engaged by Delivery Hero to help manage our recruitment and hiring process on our behalf. We will ensure an adequate level of protection for Personal Data processed in accordance with this Privacy Policy at any point in time. All transfers will be subject to appropriate safeguards such as binding corporate rules or approved standard contractual clauses.
   
   
2. Group companies. Delivery Hero is an organization with a global footprint. Therefore, when you apply for a job with a Delivery Hero company, we may share information among our group of companies located in different countries. All Delivery Hero companies use Application Data, Assessment Data, Third-Party Candidate Data and Contact Data for the sole purpose of managing your application. In case we have an open position which matches your profile, a Delivery Hero company may reach out to you to offer a relevant position. Before contacting you with such an offer, we will first collect your consent. Delivery Hero will also process your Talent Community Data if you have signed up for our talent community but will not share this data with other Delivery Hero companies unless you have signaled to us that you are interested in a specific Delivery Hero company. 
   
   All Delivery Hero companies must honor this Privacy Policy as well as strict intra-group data transfer agreements.
   
   If you do not want your personal data to be shared across the Delivery Hero group, you may opt out by contacting us at [email protected]. By opting out, we ensure that only the Delivery Hero company with which you are seeking employment will receive your Personal Data.
   
   
3. Third parties. We do not share Personal Data about our candidates with any third parties unless we have our candidates’ specific permission to do so, or we share information with private or public authorities that will enable us to fight fraud and abuse on our network, to investigate suspected violations of law, or to fight any other suspected breach of applicable law. This also includes screening our candidates in relation to international sanctions in the context of international security threats, terrorism or money laundering. In any case, you will be notified before we share your Personal Data with any third parties.
   
   
4. Business transfer. As a matter of policy, we do not rent or sell Personal Data about our candidates with non-affiliated third parties unless we have specific consent to do so. In the event that our business or a division of our business is reorganized or sold and we transfer all or substantially all of our assets to a new owner, your Personal Data may be transferred to the buyer, subject to appropriate privacy safeguards.

For how long do we retain your personal data? 

If you do not grant us your consent for a longer retention period, we will store your Application Data for a period of 2 years after we have let you know that we currently cannot offer you a position with our organization.  

We keep all other Personal Data no longer than necessary for the purpose for which we obtained them and for any other permitted compatible purposes, including compliance with legal obligations in the field of employment law. Group records management schedules document the applicable minimum retention periods required by local laws. 

What legal rights do you have? 

Data protection laws provide you with various legal rights and we are committed to respecting them. For this purpose, we strive to provide clear and transparent information about your rights and make it as convenient as possible for you to exercise them.

Personal data of other individuals 

If you provide us with Personal Data of other individuals, you hereby undertake that you are authorized by these individuals to disclose their Personal Data to us and that these individuals have consented for their Personal Data to be collected and processed by us. 

How you can contact us 

To contact the company’s data protection officer, you may send your query to [email protected].  

To contact Delivery Hero’s group data protection officer, you may send your query to [email protected].

Changes to this Policy 

We may update this Privacy Policy from time to time to reflect our new processes, new technologies, and legal obligations. We are committed to keeping you informed of any changes to our privacy practices, so we encourage you to review this Privacy Policy to keep updated.

Last modified: December, 2023