Assistant Manager, Content & Onboarding

• Lead the content team at foodpanda which caters to both new restaurant partners' and existing partners' menu update
• Act as a connecting link between the sales team and the vendor experience team by taking ownership of the vendor onboarding process
• Onboard the restaurant partners submitted by sales as per the defined SOP, ensuring the account passes seamlessly from submission with activation
• Create projects based on data analysis with the account management team to train and make restaurant partners independent in uploading menus and prices via foodpanda internal portal
• Using SQL and data analysis look for trends and identify bottlenecks to streamline the content - onboarding process
• Develop and devise innovative methods to train new restaurant partners before going live on foodpanda app
• Develop SOPs for the content team thereby ensuring all related cross-functional teams act in accordance to the agreed SOP
• Using data analysis identify restaurant partners and help organically influence their menu-cart conversion ratios on foodpanda app, thereby translating to high orders for restaurant partners
• Schedule slots with restaurant partners to boost original dish level photograph on foodpanda app, thereby increasing better decision making process for customers
• Design and innovate standard menu upload structures with standardised menu category names, descriptions

• 3 - 4 years experience in MNCs, start-ups or relevant industry. 
• Bachelor's Degree in Management Information Systems, Statistics, Economics Finance or Data Analytics. 
• Proactive, responsible, and detail-minded with strong numerical sense and analytical skills.
• Independent, multi-tasking, and able to meet tight deadlines.
• Team player with the ability to function effectively in a dynamic, fast-paced environment.
• Proficiency in Excel, reporting, and project administration.

• Skills required: 
  Stakeholder management, Project management, SOP development, Data analysis. Skills in SQL will be an added advantage.

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast-growing and global company.
• Other benefits include health insurance and learning and development opportunities!