Associate, Account Management

What’s on your menu?

Vendor management Function

• Manage key vendors for foodpanda, including conducting store visits, troubleshooting problems, fostering loyalty, and acting as the main contact
• Assist in strategic planning to improve shop performance
• Monitor and analyse account performance, proactively addressing issues, and coordinating with marketing for effective campaign execution
• Negotiate with vendors on commissions and exclusivity to support revenue, coordinate for deals and campaigns, and manage high item not delivered rate shops

Support Function

• Assist in ad-hoc project rollouts
• Participate in regional monthly meetings
• Collaborate with various departments to enhance vendor performance and address issues
• Support other teams such as QA and Sales by collecting pertinent data
• Complete other tasks as assigned by the line manager

What do you bring to the table?

• Bachelor's Degree in Business or related discipline
• Fluent in English
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Drive (Basic to Advanced)
• Familiarity with Salesforce
• Minimum 2 years of job-related experience, with 2-3 years in account management
• Effective communication across geographical and cultural boundaries, and the ability to navigate large matrix organisations
• Strong analytical, problem-solving, and strategic planning skills
• Efficient management of internal and external stakeholders
• Excellent verbal and written communication skills and competent presentation skills
• Willingness and ability to adapt to a rapidly changing and high-growth environment
• Strong negotiation skills

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide