About the opportunity
Assist with the overall rider onboarding process for new riders
Perform general administrative duties and manage onboarding/offboarding processes
Update and maintain the applicants' record system on a daily basis
Provide excellent service to external and internal applicants to ensure positive onboarding experience through front end excellence and FreshDesk customer service
Coordinate and follow-up on applicants' recruitment processes
Other ad-hoc duties as assigned
Fleet Management
Supervise equipment collection and riders onboarding
Manage inventory for fleet and office and report any issues to HQ
Communicate closely with other teams (e.g. call centre, dispatching, HR and finance team)
Perform any newly developing fleet management activities
Rider Support (Fresh Desk)
Maintaining a positive, empathetic and professional attitude toward riders at all times
Responding promptly to riders inquiries
Acknowledging and resolving riders tickets
Knowing our products inside and out so that you can answer questions
Communicating and coordinating with Head Office necessary
Providing feedback on the efficiency of the customer service process
What you need to be successful
Self-confident natural leader with high sense of responsibility and ability to work independently
Strong IT skills: confident user of Excel, Google documents, spreadsheets, and smartphone apps
Good understanding of Phnom Penh areas and the street system.
Excellent people management skills: experience in coordinating teams and being responsible for more than 10 people is a must!
Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education and abilities is very important.
Knowledge of labor regulations and basic accounting principles are a plus
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
What's in it for you
Has work experience involving concepts and procedures in own discipline.
- Continues to build knowledge of the organization, processes and customers.
- Performs a range of activities within a single area.
- Develops competence in own area by performing structured work assignments, but can propose improvements in own area of responsibility.
- Is able to, or is working towards, solving problems using prescribed guidelines and procedures.
(Works under supervision and direction from managers and other team members.)
