Assist with the overall rider onboarding process for new riders
Perform general administrative duties and manage onboarding/offboarding processes
Update and maintain the applicants' record system on a daily basis
Provide excellent service to external and internal applicants to ensure positive onboarding experience through front end excellence and FreshDesk customer service
Coordinate and follow-up on applicants' recruitment processes
Other ad-hoc duties as assigned
Fleet Management
Supervise equipment collection and riders onboarding
Manage inventory for fleet and office and report any issues to HQ
Communicate closely with other teams (e.g. call centre, dispatching, HR and finance team)
Perform any newly developing fleet management activities
Rider Support (Freshdesk)
Maintaining a positive, empathetic and professional attitude toward riders at all times
Responding promptly to riders inquiries
Acknowledging and resolving riders tickets
Knowing our products inside and out so that you can answer questions
Communicating and coordinating with Head Office necessary
Providing feedback on the efficiency of the customer service process
Who we are
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 12 markets, foodpanda continues to expand and grow in its core food delivery business as well as in new verticals like grocery deliveries, with a strong tech infrastructure at its core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, delivering everything you need quickly and conveniently to your doorstep.
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 5 million orders every day and operating in more than 50 markets in the world, with 27,000 employees and approximately more than half a million restaurant partners. In the Asia region, foodpanda currently operates in over 400 cities across 12 markets.
