About the opportunity
Key Responsibilities:
New Vendor Performance Optimization:
- Ensure that new vendors achieve restaurant performance metrics.
- Monitor and analyze new vendor performance data to identify areas for improvement.
- Develop and implement strategies to enhance new vendor performance and order receipt.
- Ensure that new vendors receive orders.
Vendor Education and Training:
- Provide comprehensive training to vendors on how to operate our system effectively throughout new vendor journey period.
- Develop educational materials and resources to support vendor incubation.
Initiative Development and Ownership:
- Create and own initiatives aimed at improving new vendor performance.
- Collaborate with cross-functional teams to implement and refine these initiatives.
Analytical and Technical Skills:
- Utilize SQL and run queries to analyze new vendor performance data.
- Generate reports and insights for decision-making and strategy development.
Vendor Experience Management:
- Manage the overall experience of all vendors, ensuring high satisfaction and engagement quarterly.
- Address and resolve vendor concerns effectively.
BPO Team Management:
- Oversee the Business Process Outsourcing (BPO) team to ensure alignment with new vendor performance goals.
- Provide guidance and support to the BPO team to achieve optimal outcomes
What you need to be successful
- Bachelor’s degree in Business, Analytics, or a related field.
- Proven experience in vendor management, preferably in the food delivery or restaurant industry.
- Strong analytical skills and proficiency in SQL for running queries and analyzing data.
- Excellent communication and interpersonal skills.
- Ability to manage multiple initiatives and prioritize tasks effectively.
- Experience in managing teams and driving performance through collaboration.
- Detail-oriented with a focus on delivering high-quality results.
- Proactive and able to work independently in a fast-paced environment.
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
What's in it for you
- A dynamic and inclusive work environment.
- A company committed to developing you personally and professionally.
- Responsibility from day one in a fast growing and global company.
- A well-balanced professional and personal life
- Freedom to learn, be creative and have fun!
