About the opportunity
Training Delivery:
• Conduct in-person and virtual training sessions for new vendors on the use of tablets and the vendor portal.
• Demonstrate the functionalities and features of the tablet and vendor portal, ensuring vendors understand how to perform essential tasks (Order processing & modification, item unavailable, NS update, invoice clarity, resto portal login etc)
Vendor Support:
• Provide ongoing support to vendors post-training to address any questions or issues.
• Troubleshoot technical problems related to tablet operations and the vendor portal.
• Maintain a knowledge base of common issues and solutions for vendor reference.
Feedback and Improvement:
• Gather feedback from vendors on the training process and materials.
• Continuously assess and improve training programs based on vendor feedback
• Collaborate with the product development team to stay updated on new features and changes to the tablet and portal.
Training Materials Development:
• Develop and update training manuals, user guides, video tutorials, and other educational materials.
• Customize training content to meet the specific needs of different vendor groups.
Reporting and Documentation:
• Maintain accurate records of training sessions and vendor attendance.
• Prepare reports on training activities and vendor performance post-training.
What you need to be successful
- You have successfully completed Bachelor degree.
- Strong in communications skills.
- We are dynamic, you need to be a doer and adapt constantly to many changes.
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
What's in it for you
- An extra steep learning curve.
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A vibrant and international team committed to diversity and inclusion.
- Regular company and team events.
- Responsibility from day one in a fast-growing and global company.
- Other benefits include health insurance and learning and development opportunities!
