Associate, Logistics Admin

• Acknowledging, resolving and responding rider specific issues: order issues, payment questions, driver behavior, dept, insurance, Rider App issues, etc.
• Follow up and checking rider supply : recruitment, churn prevention
• Help new riders learn the ropes, providing training on using the platform, handling deliveries, and understanding company policies, service positive experience to vendor and customer
• Manage, monitor and report on City Team and Rider Captain (freelancer)
• Follow up and checking rider supply : recruitment, churn prevention
• Record and report all rider's problems to Manager
• Checking inventory storage (Rider Equipment)
• Other ad-hoc duties as assigned

• Diploma in Business Administration or any other similar field.
• Basic understanding in English.
• At least 1 year working experience in Operations/Logistics, Hospitality/Customer Service, Sales preferred.
• Computer/IT competency, with basic use of Microsoft office (Exel, Word, Powerpoint) / Google Workspace (Gsheet, Gdoc, Gslide)
• Good communication, negotiation, service minded and interpersonal skills.
• Self-motivated and driven.
• Problem solving skill.

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Dynamic and challenging working environment with a steep learning curve.
• Culture that empowers you to take full ownership of your work and career.
• Great working atmosphere with regular company and team events.
• Opportunity to be part of a happy, high functioning, vibrant and smart team committed to diversity and inclusion.
• Competitive package, incentives, allowances, food perks, insurance, and more.
• Commitment to developing you personally and professionally.