Acknowledging, resolving and responding rider specific issues: order issues, payment questions, driver behavior, dept, insurance, Rider App issues, etc.
Follow up and checking rider supply : recruitment, churn prevention
Help new riders learn the ropes, providing training on using the platform, handling deliveries, and understanding company policies, service positive experience to vendor and customer
Manage, monitor and report on City Team and Rider Captain (freelancer)
Follow up and checking rider supply : recruitment, churn prevention
Record and report all rider's problems to Manager
Checking inventory storage (Rider Equipment)
Other ad-hoc duties as assigned
What you need to be successful
Diploma in Business Administration or any other similar field.
Basic understanding in English.
At least 1 year working experience in Operations/Logistics, Hospitality/Customer Service, Sales preferred.
Computer/IT competency, with basic use of Microsoft office (Exel, Word, Powerpoint) / Google Workspace (Gsheet, Gdoc, Gslide)
Good communication, negotiation, service minded and interpersonal skills.
Self-motivated and driven.
Problem solving skill.
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you
Dynamic and challenging working environment with a steep learning curve.
Culture that empowers you to take full ownership of your work and career.
Great working atmosphere with regular company and team events.
Opportunity to be part of a happy, high functioning, vibrant and smart team committed to diversity and inclusion.
Competitive package, incentives, allowances, food perks, insurance, and more.
Commitment to developing you personally and professionally.
