Associate, Onboarding & Supply

• The role holder will be expected to work closely with multiple stakeholders across departments to analyze current vendor performance and enhance the ones work in the best interest of the company. You are also to establish good relationships to ensure a smooth experience for vendors.
• In charge of preparing/updating onboarding materials.
• provide face-to-face/call training to vendors as requested by Sales and Key Account Management Team and Partner Service to vendors on "how to sell on foodpanda” when needed.
• Performance Tracking: own reports/dashboards on Salesforce especially Transmission Issue Cases such as hardware, connectivity and application issues.
• Update devices status for delivered & collected devices
• Resolve vendor disputes or issues quickly and efficiently.
• Organize and track replacement documentation between the company and vendors.
• Provide monthly reports for damage & used devices.
• Coordinate with APAC for device issues and raise bug tickets to resolve.
• Other ad hoc tasks as assigned.

• Previous experience in a startup technology company or related field.
• Strong organizational skills and you know how to prioritize your projects
• Strong communication skills, with the ability to communicate with both external (vendors) and internal (regional/global/local) teams across departments.
• Experience with Microsoft Office ( Microsoft Excel especially).
• Proactive and independent.
• Good level of English (written and spoken) required.
• Confident with data analysis.
• Excellent interpersonal skills with the ability to work across functions and form strong relationships internally and externally and engage with stakeholders.

"To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.

foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.

• Periodic fun & engaging company events & team activities
• Opportunity to be a value-adding contributor to this fast-growing global company
• Challenging and fulfilling steep learning curve
• Health & Personal Accident Insurance
• Employee Discount Codes
• Phone Allowance
• Wellness Program (fitness/badminton/football)
• Online courses to level up your skills
• Flexible Working Hours
• Annual Health Check