Associate, Rider Recruitment

  1. Full-time
  2. Operations Support & Training
  3. Johor Bahru

Job description

About the opportunity

We are looking for an Associate, Rider Recruitment to be based in our Rider Hub located in Johor Bahru, Malaysia to assist us in expanding our current fleet of riders across Malaysia. This role will be reporting to the Senior Manager, Rider Recruitment. 



Responsibilities include, but are not limited to:

  • Work with the Rider Management team to develop recruiting strategies and create innovative ways to source candidates. This includes working with local universities/colleges and community job boards to post the roles.
  • Use the existing Applicant Tracking System to manage the full cycle rider recruitment, including but not limited to:
  1. Validating applicants’ documents
  2. Contacting and managing prospective candidates.
  3. Scheduling test rides for riders.
  4. Screening drivers for capability and experience.
  • Scheduling onboarding sessions and ensuring sessions are all filled. You will need to follow up and re-book candidates as needed.
  • Assisting with administrative functions for local leads, such as ensuring that new hire processes and documentations are completed.
  • Supporting the new hires with their questions during the first few weeks (eg. first week questions regarding payroll, etc...)

What you need to be successful

  • Previous experience in customer service, sales or administration is an asset.
  • Excellent communication skills.
  • Strong interpersonal skills.
  • Good time management skills.
  • Proficiency with Microsoft Excel, Microsoft Office and Google Suite (Docs, Sheets, Slides, etc...) is essential. 
  • Additional attributes
    • Mental strength and resilience, similar to a face-to-face customer service role, as all interactions are conducted in person.
    • Ability to thrive in a dynamic and sometimes unpredictable environment.
    • Comfortable working in a warehouse setting.

      This role is also open for fresh graduates to apply.

Who we are

To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda (small 'f') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

What's in it for you

What We Offer

Career growth - We believe that everyone owns their career and you will be supported with the framework and structure for you to craft your learning experience in foodpanda.

Culture -  At foodpanda, it is important for us to have a workplace culture which allows everyone within the organization to thrive. You will be working in a creative and dynamic team environment where you will be empowered, engaged and appreciated.

Work Flexibility - It’s our mission to create an amazing employee experience. With a modern office in the heart of Kuala Lumpur, we have flexible working hours, welcoming shared spaces and even a gaming area and nap rooms for when you need a quick recharge. Foodpanda also provides unparalleled employee perks from fully equipped and fully-stocked pantry, length of maternity leave to various other support to the employees and their families.

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  1. Johor Bahru