Handle an average of 250 vendor-related calls per month, addressing a wide range of inquiries and concerns.
Provide comprehensive support to all vendor-related issues, ensuring timely and effective resolution.
Monitor, evaluate, and oversee vendor performance, identifying opportunities for improvement and ensuring compliance with service standards.
Implement strategies and initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships.
Coordinate with the right team/PIC to relay vendor pain points and provide timely heads-up on upcoming changes.
What you need to be successful
Bachelor’s degree in Business Administration/English or equivalent preferred;
Ideally 1 or 2 years of relevant working experience related to call centre or customer service or relevant; Prior call center experience a plus, but not compulsory;
Proficiency in Technical/System Knowledge (Workday System, G suite is a plus);
Proactive and self-motivated individual who thrives on meeting targets;
Good command of Lao and English languages (spoken and written).
Respond to all vendor-related issues within a maximum of 1-3 working days.
