Handle an average of 250 vendor-related calls per month, addressing a wide range of inquiries and concerns.
Provide comprehensive support to all vendor-related issues, ensuring timely and effective resolution.
Monitor, evaluate, and oversee vendor performance, identifying opportunities for improvement and ensuring compliance with service standards.
Implement strategies and initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships.
Coordinate with the right team/PIC to relay vendor pain points and provide timely heads-up on upcoming changes.
What you need to be successful
Bachelor's degree in Business Administration, English, or a related field
Experience in Customer service or call center is a plus
High proficiency in Google Workspace
A proactive and self-motivated individual with a strong drive to meet performance targets
Excellent English communication skills, with the ability to resolve issues
Handle an average of 250 vendor-related calls per month with a resolution rate of at least 90%.
Reduce the volume of recurring vendor issues by 10% quarter over quarter.
Respond to all vendor-related issues within a maximum of 1-3 working days.
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
