We are looking for a customer-focused Vendor Experience Associate to serve as the primary point of contact for our valued partners, building and maintaining strong relationships. You will be responsible for managing a high volume of vendor inquiries, resolving issues, monitoring performance, and actively contributing to initiatives that improve vendor satisfaction. This role is ideal for a proactive and self-motivated individual with 1-2 years of customer service experience, excellent communication skills, and the ability to thrive in a structured environment.
What’s on your menu?
Handle an average of 250 vendor-related calls per month, addressing a wide range of inquiries and concerns.
Provide comprehensive support to all vendor-related issues, ensuring timely and effective resolution.
Monitor, evaluate, and oversee vendor performance, identifying opportunities for improvement and ensuring compliance with service standards.
Implement strategies and initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships.
Coordinate with the right team/PIC to relay vendor pain points and provide timely heads-up on upcoming changes.
What do you bring to the table?
A Bachelor’s degree with 1-2 years of experience in a customer service or call center environment.
High proficiency in MS Office Suite and Google Workspace (G Suite); familiarity with systems like Workday is a plus.
A proactive and self-motivated individual with a strong drive to meet performance targets.
Excellent English communication skills, with the ability to resolve issues using standard procedures.
Experience in the FMCG, Retail, or Telecommunications industries is an advantage.
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
