Job Summary
The Rider Churn & Reactivation Caller is responsible for engaging inactive and churned riders through outbound calls to understand drop-off reasons, communicate updated incentives and benefits, and successfully reactivate riders on the foodpanda platform. The role plays a critical part in improving rider retention, supply stability, and overall marketplace performance.
Key Responsibilities
Make outbound calls to inactive, churned, or suspended riders to encourage reactivation
Clearly communicate incentives, pay updates, insurance benefits, and reactivation bonuses
Guide riders through reactivation or onboarding steps where required
Accurately update call outcomes and rider feedback in internal systems
Collaborate with Operations and Compliance teams to resolve rider issues
Meet daily/weekly call, reactivation, and conversion targets
What you need to be successful
1-2 years experience in customer facing roles, ideally call center experience.
Minimum Education requirement : Intermediate (but if we can get someone who has graduated university, that would be a bonus!)
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you
We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
We love people who can develop things from scratch, own them and then work on improving them
We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!
