About the opportunity
As an operations professional, you will be responsible for resolving any issues or questions that occur throughout the delivery journey - from when customers place an order to when they receive their meal and other customer service activities. You will require analytical skills, attention to detail and willing to assist our customers via phone and email with a cheerful mindset. You will play a vital role in ensuring our brands are performing to best-in-class standards. You will be the bridge between the vendor’s deliveries and the overall customer experience.
Provide quality customer service-related support. Effectively and efficiently interact with customers via phone and email
Track order rejection rate, offline hours, and delivery-related metrics with the use of digital tools
Coordinate with our account management team, customer service team and restaurant vendors
Strategically think about operational improvements and efficiencies
Execute related ad-hoc tasks.
What you need to be successful
DSE or above
At least 1 year of working experience and prior customer service experience would be an advantage
Able to work for 3 days per week (preferably Tue, Wed & Thur between 11am-5pm)
Preferably with experience in Food & Beverage/E-commerce Industry
Good command of English and Cantonese in verbal and typing
Positive attitude, high attention to detail, collaborative, fast learner and a great team player
Comfortable with basic Excel and Google Sheets operations
Ability to interact with various systems and tools (training will be provided)
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
What's in it for you
What We Offer
A dynamic and challenging work environment.
A company committed to developing you personally and professionally.
A great working atmosphere with regular company and team events.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast growing and global company.
foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
