As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.
WHAT YOU WILL OWN:
Administer all editorial tasks within the assigned scope of work efficiently
Manage and submit cases within the SLA
Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
Ensure that quality standards are maintained in creating and updating menu
Ensure that target productivity and quality scores are met
Ensure compliance with company policy and procedures
Participate in daily team huddle
Proactively provide feedback and suggestions for the improvement of SOP
Assist the RTA/TL in executing ad-hoc tasks as and when required
Able to handle timelines and take ownership of tasks assigned.
What you need to be successful
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologies
Good oral and written communication skills in Chinese, Traditional Chinese
Approachable personality with people handling skills
Good listening skills
Familiar with Salesforce, Microsoft Office applications (Excel, Powerpoint), Google platform
Good problem solving skills in handling complaints effectively
Must be able to work on shifts, weekends, and public holidays
Willingness to take on additional responsibilities and ad hoc task
Able to handle timelines committed and take ownership of tasks assigned to you
Ability to communicate effectively with senior management and other
Who we are
Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us!.
To know us better, check out this video https://bit.ly/3KOHSE
ROLE POSITIONING AND OBJECTIVES As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are refle
