Head/Director, CIO Office (APAC)

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 10 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives. Up for an exciting new career?

We are currently in search of a highly driven and strategic Head, CIO Office (APAC) to be part of our regional team (APAC and Europe) and oversee the markets within APAC. The CIO Office works closely with countries in the APAC region to achieve our key objectives, with a strong focus on growth, P&L metrics and solving key challenges. This role will be based in one of the APAC markets it is responsible for.

Responsibilities:

• Understand markets’ challenges in-depth, and how to best support them; define and implement countries' strategy in close cooperation with respective Country CEOs/Managing Directors

• Has overall P&L ownership of the profitability and productivity of the markets 

• Own cross-department projects at a regional level, such as customer NPS improvement, basket size increase, logistics, marketing, pricing coordination, etc.

• Allocate budget and optimise resources efficiently across countries and business verticals to meet ambitious growth and profitability targets

• Collaborate with Delivery Hero’s Management Board around strategic goals, funding, and regional policies to maximise return on investment

• Own the quarterly OKR-setting process, focusing on key priorities and highest impact

• Drive or actively participate in key regular touchpoints: performance updates, financial reviews, budgeting & strategy, etc.

• Drive projects to improve customer, rider and vendor performance and experience

• Together with respective Country CEOs/Managing Directors, put together, implement and track investment proposals to boost strategic initiatives

• At least 8 years of working experience, with 1 to 2 years of exposure at the company decision-making level, including P&L accountability

• Background in fast-paced, entrepreneurial, startup/technology environments

• We're looking for people bringing a rare combination of strategic thinking and implementation drive

• A mix of consulting experience (or comparable) and a track record of outstanding achievements in business, with international exposure, would be ideal

• Great interpersonal relationships, as this highly-exposed role involves cooperation with countries and multiple functions in the regional and global teams

• Willingness, and more so a desire to build from scratch is needed

• While this a general management role, an expertise on a particular aspect of our business (notably marketing, operations, commercial, and/or finance) is a strong plus

• Strong analytical skills, again combined with a bias for action

• Comfortable in reading & interpreting financial documents, especially country P&Ls and investment proposals, and deriving actions from them

• Clear, crisp and actionable communication

• Team player. We build teams around the strong belief that excellence comes from both great output and a great attitude

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What We Offer

• A dynamic and challenging work environment.

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.