Head, Dmart Operations

As Head of Operations for foodpanda dmarts, you will oversee coordination between sales, warehouse, and supply chain teams to ensure operational efficiency and cost control. Leading both the door operations and warehouse/logistics teams, you will ensure compliance with key performance metrics and operational standards. As part of the quick commerce leadership team, you will manage third-party service provider relationships and negotiate agreements to optimize service quality. Ideal candidates will have significant experience in operations management, cross-functional leadership, and supply chain logistics in a fast-paced environment.

Objectives of this role

• 1) Managing our dark stores 2) Managing central warehouses & distributors through 3rd parties

• Manager of managers- team lead role managing team leads who are leading centralised managers & warehouse managers. Overall team of 95, direct reports 5.

• Collaborate with local and regional stakeholders in the development of performance goals and operational plans

• Maximize efficiency and productivity through extensive process analysis and cross-functional collaboration

• Set strategic goals for operational efficiency and increased productivity

• Work with stakeholders in the development of financial and budgetary plans

• Analyze current operational processes and performance to provide solutions for improvement where necessary

Job Responsibilities

• Develop, implement, and monitor day-to-day operational OKRs and processes to provide visibility into the goals, progress, and obstacles of key business metrics

• Draw on relationships with department heads, external partners, and local/regional stakeholders to make decisions regarding operational activity and strategic goals

• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks and assess operational health.

• Devise strategies for ensuring growth trajectories are supported operationally, and implement process improvements to maximize output and minimize costs

• Adhere to the company’s policies and standards, and ensure the business are compliant to laws and regulations

• Formulate, manage, and control budgets

• Analyze productivity data and optimising staffing and production capacity to ensure optimal customer experience

• Maintain a working knowledge including challenges and opportunities in the sector

• Design new processes to improve quality or increase productivity or profitability

• Minimally 8 years of relevant experience
• Experience managing central warehouses, distributors & managing own stores 
• Experience dealing with regional stakeholders
• P&L knowledge - understanding the drivers
• People management: managing team leads who manage warehouse managers & pickers

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

This role is open to locals/PRs of the Philippines only.

● We have a vibrant and international team with diverse backgrounds
● This is a brand with competitive employees in an all hands on deck environment
● We recognize top performers, welcome our newbies, and share good food
● Competitive package, incentives, allowances, food perks, HMO, and more