Head, Shared Kitchen & Concepts

Role Mission

To design, launch, and scale delivery-first kitchen concepts that:

Work under Bangladeshi constraints

Are profitable at scale

Improve customer experience for foodpanda

Are continuously optimized using Pandora data

🧠 How foodpanda & Pandora Shape This Rolefoodpanda Values Embedded

This role is expected to live these values daily:

• Customers First → Taste, consistency, and delivery reliability beat novelty

• Think Local, Act Fast → Bangladesh problems require Bangladesh solutions

• Get Things Done → Bias toward action, not perfect planning

• Ownership Mentality → Treat each kitchen like your own business

• No Ego, All Impact → Kill concepts early if data disagrees

Pandora Mindset

Pandora is not a dashboard—it is how decisions are made.

You are expected to:

• Hypothesize → test → learn → iterate

• Use data to kill ideas faster, not justify them longer

• Build concepts that get better with every order

🧩 Core Responsibilities1. Delivery-First Concept Design

• Build low-variance, high-repeat food concepts optimized for:

  • 25–35 min delivery

  • Heat retention

  • Packaging durability

• Ruthlessly simplify menus to protect consistency.

• Launch few concepts, scale only survivors.

Success ≠ number of launches
Success = concepts that survive rain, peak load, and staff churn.

2. First-Principles Thinking (Non-Negotiable Skill)

You must deconstruct kitchens and concepts to fundamentals:

• What must be cooked fresh vs can be pre-prepped?

• What drives repeat vs first-order curiosity?

• What fails first when volume doubles?

• Where does cost add zero customer value?

You are expected to re-derive answers from ground reality, not import playbooks from other markets.

3. Kitchen Operations & Control

• Oversee concept kitchens, cloud kitchens, and partner-operated kitchens.

• Build SOPs for:

  • Prep workflows

  • Food safety & hygiene

  • Quality consistency

  • Waste and pilferage control

• Design incentive structures that reward:

  • Consistency

  • Throughput

  • Low error rates

This role requires regular kitchen-floor presence.

4. Problem Solving Under Real Constraints

Typical problems you will face:

• Staff attrition

• Supplier inconsistency

• Infrastructure disruptions

• Sudden demand spikes

• Inconsistent partner execution

You must:

• Frame problems clearly

• Isolate root causes

• Test practical fixes

• Scale only what survives stress

This is a calm, structured problem-solver’s role, not a creative one.

5. Data-Driven Optimization (Pandora-Led)

• Use Pandora to track:

  • Contribution margin per SKU

  • Repeat rates by concept

  • Prep time vs delivery success

• Identify:

  • Concepts to scale

  • SKUs to remove

  • Operational bottlenecks

• Translate data insights into simple, executable kitchen actions.

🧬 Ideal Candidate ProfileExperience (Must-Have)

• 8–12+ years in food operations, including:

  • QSR chains

  • Cloud kitchen operators

  • Large catering or commissary kitchens

• Direct ownership of P&L or unit economics

• Experience in emerging or imperfect markets strongly preferred

🚫 Not ideal:

• Fine dining–only backgrounds

• Hotel F&B without scale exposure

• Pure brand or marketing roles

Skill Set

First-Principles Thinking

• Breaks businesses into time, cost, labor, heat, and packaging

• Questions “industry norms”

• Builds solutions from what must be true

Structured Problem Solving

• Clear problem framing

• Root-cause focus

• Comfortable with incomplete data

• Fast learning cycles

Operational Leadership

• Can lead blue-collar, high-attrition teams

• Process-driven, not personality-driven

• Firm but fair execution style

Commercial Judgment

• Understands Bangladesh price sensitivity

• Knows when scale helps margins—and when it destroys them

📊 Success Metrics (12–18 Months)

• Higher repeat rate for owned concepts vs marketplace average

• Lower order failure and complaint rates

• Stable contribution margins at scale

• Fewer launches, higher survival rate

• Kitchens that run without hero dependence

🧠 Final Reality Check

This role is not a brand head role.
It is food infrastructure + portfolio management under constraints.

You will succeed here if you:

• Think clearly

• Act decisively

• Respect ground reality

• Let data—not ego—decide

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• An extra steep learning curve.
• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A vibrant and international team committed to diversity and inclusion.
• Regular company and team events.
• Responsibility from day one in a fast-growing and global company.
• Other benefits include health insurance and learning and development opportunities!