About the opportunity
The Mission
To design, launch, and scale delivery-first kitchen concepts specifically engineered for the Bangladeshi market. This is a high-impact leadership role focused on building a profitable, data-driven food portfolio that survives real-world constraints (infrastructure, churn, and high volume) while maintaining elite customer consistency.
Core Pillars of Responsibility
1. Concept Engineering (Delivery-First)
- Design for Durability: Build menus optimized for 25–35 minute delivery, heat retention, and packaging integrity.
- Ruthless Simplification: Launch high-repeat concepts; kill low-performers early. Success is measured by survival rate, not launch volume.
- Standardization: Create SOPs for prep workflows, hygiene, and waste control that work across cloud kitchens and partner-operated sites.
2. First-Principles Operations
- Deconstruct the Kitchen: Identify exactly what drives cost vs. customer value. Determine prep-to-fresh ratios and stress-test concepts for 2x volume spikes.
- Ground-Reality Solving: Resolve "imperfect market" challenges including supplier inconsistency, staff attrition, and infrastructure disruptions.
- On-the-Floor Presence: This is not a desk job. You will lead from the kitchen floor to ensure "paper plans" translate to "plate reality."
3. Data-Driven Optimization (Pandora)
- Iterative Learning: Use the Pandora data suite to hypothesize, test, and iterate on every SKU.
- Unit Economics: Own the P&L. Track contribution margins, repeat rates, and prep-time bottlenecks to drive profitability at scale.
- Translation: Convert complex data insights into simple, executable actions for kitchen staff.
What you need to be successful
- Experience: 8–12+ years in high-volume food operations (QSR chains, cloud kitchens, or large-scale commissary kitchens).
- Market Context: Proven track record in emerging or "imperfect" markets. You understand Bangladesh’s price sensitivity and operational hurdles.
- Mindset: A "First-Principles" thinker. You don't just follow a playbook; you build one based on what is true on the ground.
- Leadership: Experience leading large, blue-collar teams in high-attrition environments. You are process-driven, not personality-driven.
Reality Check: This is a Food Infrastructure + Portfolio Management role. If you prefer creative "chef-led" environments or fine-dining aesthetics over margin-optimization and logistics, this is not the role for you.
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you
- An extra steep learning curve.
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A vibrant and international team committed to diversity and inclusion.
- Regular company and team events.
- Responsibility from day one in a fast-growing and global company.
- Other benefits include health insurance and learning and development opportunities!
