Conduct interviews and prepare results regarding customer behavior
Analyze customer comments and complaints and identify gaps and possible solutions
Coordinate with various departments to provide proactive customer communication
Assist with manual refunding to ensure SLA adherence
What you need to be successful
What do you bring to the table?
Strong analytical and problem-solving skills
Intermediate knowledge in using Microsoft Office and/or GSuite Applications
Intermediate skills in Presentation or reporting
Strong Written and Verbal communication skills
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you
What else do we have for you?
foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a
dynamic, fun, and an amazing work environment!
We have a vibrant and international team with diverse backgrounds
This is a brand with competitive employees in an all hands on deck environment!
We recognize top performers, welcome our newbies, and share good food!
Competitive package, allowances, food perks, Insurances, and more!
AnalysisSales and campaign analysisSales / Marketing performance and Key KPIsOperationalAssist the category head in building projects to increase sales volumes across categoriesAssist the category hea
Help in day-to-day tasks including briefing and requesting creative assets for Online , Offline & in-app channels from the design and content teamCoordinate with agencies to ensure marketing initiativ
Assisting in the creation and conceptualization of various forms of communications plansAssisting the Communications and Media Relations Specialist in conducting research on recent news and stories re
