About the opportunity
Start with customer, end with customer
Communicate to users via chat/f2f/emails to determine the nature of any problems they encounter.
Ensure our internal users have their IT issues resolved. This includes onsite and remote support if needed.
Ensure Onboarding and Offboarding activities and processes are properly tracked and followed.
Investigating, diagnosing, and solving computer software and hardware.
Setting up accounts for staff, ensuring that all platforms used by the company are installed.
Maintain and outperform KPIs/SLAs and CSAT scores
Understands the importance of work and prioritizes work according to business criticality.
Own it End-to-End in technical capabilities
Administration, planning and installation of Windows and Mac systems.
Installing and configuring computer hardware, software, printers, door access and CCTV.
Basic network troubleshooting
Take part in scheduled maintenance/projects such as office builds, network and miscellaneous physical extensions of the foodpanda business
Support Audio/Visual requirements for the site, including meeting rooms, events and ad-hoc setups.
Scale IT through governance
Managing the company’s IT assets and ensuring that assets are tracked throughout its lifecycle.
Keeping proper records of all tickets and their resolution in the ticketing tool based on the tickets received from the users and providing solutions to users.
Understands processes and procedures and adds value in decision-making, consulting seniors when and if necessary.
Participate and be involved in the execution of steps to address security incidents, where necessary.
Continuous Improvement
- Actively helps implement changes within their domain.
What you need to be successful
Degree in Computer Science, Information Technology, or a similar field.
Strong technical skills and a passion for acquiring new technologies.
Basic understanding of computer software, hardware, and operating systems (Windows &macOS)
Knowledge of the principles, procedures, and troubleshooting methods of networking.
Outstanding ability to solve problems and pay attention to details.
Interpersonal and communication abilities that work.
Capacity to operate both individually and together in a group setting.
Who we are
"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda.
foodpanda (small 'f') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.
