Manager, AP Service Delivery

The role serves as a crucial liaison between the Head of AP, local FBS teams, and Projects. It ensures the implementation and operational enforcement of the Head's decisions regarding new/current processes and NCRs, (in collaboration with senior management).  Additionally, this role provides risk management advice, addresses local nuances, and oversees UAT activities across various markets. This role serves APAC, EU and Turkey, a total of 18 markets.

Responsibilities:

• E2E hands-on experience in executing S2P Processes, Preparation, presentation, tracking and counter steering of KPIs/OKRs through data-driven dashboards for Reporting 
• Responsible for UAT activities across APAC, EU, and TR regions, ensuring the seamless implementation of workflows for end-to-end billing processes, while executing directives from the Head.
• Collaborating operationally with local markets on AP processes: involves standardizing and providing training while considering local nuances, statutory requirements, and laws. This role will support the transactional and operational side once the Head has reviewed, implemented and approved any necessary changes.
• Regularly review and test team operations to ensure they adhere to the Standard Operating Procedures (SOPs) and process Taxonomy. Recommend changes and align these suggestions with the Head.
• This role entails executing the MEC directives from the Head of AP, once decisions such as approving specific postings and waiving certain provisions for example, are made. Additionally, it involves effectively communicating and operationally supporting these decisions across all local operations. Upon guidance from the Heads, this role will also need to monitor the usual MEC process and provide support for general MEC queries from the local markets and teams.
• Execute comprehensive training programs for Operations teams and conduct trainings once these are designed and approved by the AP Head.
• Serve as a backup for Leads who have resigned or been reassigned, and provide support for Leads agnostically across the markets.
• Carrying out regular market testing is essential to ensure adherence to OKRs, including SOPs, internal controls, and audit-related items. This role will need to consistently verify and ensure that the operations teams are faithfully executing SOPs and adhering to internal controls.
• Prepare, lead and anchor the MBR/QBR presentation to all markets, with close collaborations with the markets' operational Leads.

• 5+ years of relevant accounting and AP experience, with a degree in Accounting, Business Administration, or Finance
• Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs
• Direct experience within a multi-national environment with a complex regional/country environment.
• Process-oriented with an understanding of both financial and operational controls.
• Strong analytical skills and who can foresee upstream and downstream impacts.
• Strong leadership and communication skills
• Excellent problem-solving and analytical abilities.
• Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
• Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
• Comfortable working in a fast-paced environment with tight deadlines.
• Proficiency in English language for effective communication with overseas stakeholders and vendors.

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.