Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus
Identifies, develops and typically closes new sales opportunities
Creates demand for the organization's products and services by raising their profile with customers
Achieves revenue targets by increasing revenue spend per account
May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies
Responsibilities are within the Account/Relationship Management Function as a generalist or in a combination of Disciplines
What you need to be successful
5–6 years of proven experience in account management, handling retailers, and maintaining high-value client relationships.
Strong preference for candidates coming from FMCG (Fast-Moving Consumer Goods) companies, or those with backgrounds in E-commerce, Retail, or FinTech.
Must be able to independently read dashboards and gather data to solve vendor-specific problems (e.g., investigating remittance delays or order rejections).
Strong ability to turn raw data into a narrative—telling a "story" that identifies growth opportunities or risks.
Comfortable and confident in presenting data-driven insights for Business Reviews, Joint Business Planning (JBP), and Quarterly Business Reviews (QBR).
Ability to influence both daily Partners-in-Charge (PICs) and executive-level leadership/Heads through clear, visual, and persuasive communication.
Advanced Excel Skills: Must be highly proficient (VLOOKUPs, Pivot Tables, data cleaning).
Analytical fluency to work within various data visualization tools (e.g., Tableau, Looker) to extract actionable insights.
Highly organized with the ability to manage a high-volume portfolio.
Meticulous project management skills to track complex operational issues from identification to 100% resolution.
Have a "Business Consultant" mindset—focused on driving revenue growth, negotiating promotional deals, and ensuring account retention.
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
