Manager, Commercial Control & Pricing

Roles and Responsibilities

• Performance Management: Monitor key performance indicators (KPIs) and Objectives & Key Results (OKRs); provide strategic guidance and support to the team to ensure all targets are consistently met or exceeded.
• Regional Collaboration & Knowledge Transfer: Partner closely with the regional headquarters on new developments and initiatives; translate and filter complex technical or strategic knowledge into actionable insights for the local team.
• Pricing Strategy: Conduct rigorous competitive pricing analysis to deliver data-led price optimization and maintain market competitiveness.
• Inventory & Content Oversight: Maintain end-to-end oversight of inventory management and platform content listings, ensuring high-quality presentation and continuous improvement of the user experience.
• Operational Leadership: Lead the commercial operations team in managing all aspects of trading duties, focusing on streamlining workflows and increasing overall operational efficiency.
• Financial & Risk Governance: Work in tandem with the Finance department to monitor profit margins and resolve payment settlement issues.
• Compliance & SOP Development: Draft and implement Standard Operating Procedures (SOPs) in collaboration with legal and external parties to ensure compliance with new policies or Hong Kong statutory regulations.
• Process Automation: Design and build advanced tracking tools and dashboards to monitor special requests and simplify team workflows.

Qualifications and Requirements

• Experience: Minimum of 5+ years of relevant experience, ideally within the FMCG, Retail, or E-commerce sectors.
• Leadership: Proven track record in team management is highly preferred.
• Project Management: Exceptional project management skills with the ability to juggle multiple workstreams, prioritize tasks under pressure, and meet tight deadlines.
• Soft Skills: Highly adaptable to change and comfortable navigating ambiguity in a fast-paced environment.
• Cultural Fit: A proactive contributor who is passionate about enhancing team performance and fostering a positive workplace culture.
• Communication: Excellent command of written and spoken English and Chinese (Cantonese and/or Mandarin).
• Technical Proficiency:  Foundational knowledge in SQL or JavaScript.  Foundational knowledge in data visualization tools such as Google Looker or Tableau.

"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

Additional Information

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.