About the opportunity
We are looking for highly motivated individuals with a good level of operational competency to manage activation and compliance of vendors. The individual must be able to multitask and be an advocate between customers, logistics and vendor teams.
Responsibilities:
● Lead the vendor operations function to ensure a high-quality vendor experience on the platform.
● Communicate with new partners to facilitate successful onboarding processes.
● Coordinate and liaise with internal teams and vendors to optimize store operations and enhance the overall customer experience.
● Collaborate with various teams within the company (content, sales, operations, finance, etc.) to efficiently resolve tasks and achieve common objectives.
● Provide technical support to shop partners, ensuring smooth integration and operation of their systems.
● Take ownership of end-to-end vendor operational performance, leveraging technical systems and devices to drive continuous improvements.
● Implement strategies to enhance vendor satisfaction and retention on the platform.
● Analyze data and metrics to identify areas for optimization and implement solutions accordingly.
● Develop and maintain strong relationships with key vendors, acting as the main point of contact for operational matters.
● Stay updated on industry trends and best practices, incorporating relevant insights into vendor operations strategies.
What you need to be successful
Qualifications
● You have successfully completed a bachelor’s or master’s degree in any discipline
● 3-4 years of working experience in an operations-driven role.
● Experience in leading teams.
● Analytical approach to problem-solving.
● Knowledge of internet and e-commerce business operations.
● Good communication skills in English.
● High motivation and excellent team player.
● Willingness to learn and explore new tools.
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
What's in it for you
What we offer
- An extra steep learning curve.
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A vibrant and international team committed to diversity and inclusion.
- Regular company and team events.
- Responsibility from day one in a fast-growing and global company.
- Other benefits include health insurance and learning and development opportunities!
