Manager, Rider Experience - Rider Partnerships

"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda.

foodpanda (small 'f') is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

As a Manager, Rider Experience - Rider Partnerships, you will be responsible for establishing and maintaining strategic partnerships with external brands and organizations to enhance the experience and benefits for our riders. Reporting to the Senior Manager of Rider Operations, you will play a vital role in creating alliances that provide discounts, special deals, and sponsorships for riders, ultimately contributing to the growth and satisfaction of our rider community.

Responsibilities

• Identify, negotiate, and establish partnerships with external brands and organizations to provide exclusive benefits and incentives for riders
• Cultivate and maintain strong relationships with partner companies, ensuring alignment with our brand values and objectives
• Lead contract negotiations with partners, ensuring terms are favorable and mutually beneficial for both parties
• Collaborate with marketing teams to develop and execute promotional campaigns that leverage partnerships to drive rider engagement and retention
• Analyze partnership performance and rider feedback to assess the effectiveness of initiatives and identify areas for improvement
• Identify sponsorship opportunities for rider-related events and coordinate sponsorship agreements to enhance brand visibility and engagement
• Work closely with cross-functional teams including Operations, Marketing, Legal, and Finance to ensure seamless integration of partnership initiatives

• Proven experience in partnership management, business development, or related fields, preferably in the transportation or delivery industry
• Strong negotiation skills with a track record of successfully closing partnership deals that drive business growth
• Exceptional relationship-building skills with the ability to foster trust and collaboration with external partners
• Proficiency in data analysis to evaluate partnership performance and derive actionable insights
• Excellent communication skills, both written and verbal, with the ability to articulate value propositions and influence key stakeholders
• Ability to think strategically and creatively to identify partnership opportunities that align with company objectives
• Collaborative mindset with the ability to work effectively in cross-functional teams and adapt to a fast-paced environment

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!