Attending inbound and outbound chats/calls solving vendor issues.
Must have problem-solving skills and follow timeline when assigned for task.
Managing live chat maintaining a typing speed of 30-50 words per minutes.
Able to follow order processing system from the back end.
Willing to work 6 days and 6 hours per day in different shifts.
What you need to be successful
You have successfully completed HSC/A levels
Good typing skills.
Strong in communications skills.
We are dynamic, you need to be a doer and adapt constantly to many changes
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Understanding tickets/cases and solving customer issuesManaging SLA and average handling time through quick understandingAble to follow order processing system and internal toolsMeet quality targets w
Attending inbound and outbound chats/calls, solving vendor issues.Must have problem-solving skills and follow timelines when assigned for tasks.Managing live chat, maintaining a typing speed of 30-50
