You will implement SaaS solution onboarding for vendor restaurants
You will focus to handle day to day operation or any administrative-related tasks and provide updates within a given timeframe, with quality and accurate output
Your success comes with the high activation rate / usage on the system by the vendor
Provide online and on-site support to vendor restaurants on table ordering system implementation and usage
Visiting vendor restaurants and ensuring table ordering system implementation in place
Provide training and guidance to vendor & BD team where necessary any other adhoc task required
Handling more than 100 restaurants and conducting business reviews by providing guidance to the restaurant owner and operations staff
What you need to be successful
Enrolled in or completed diploma/degree in any field
2-3 years experience in customer support/customer success/operation role
Experienced in B2B or B2B2C onboarding, incubation, support, or related activities.
Experienced in L1 & L2 & L3 Technical Support
Experienced in both onsite and online software & hardware deployment & support
Experienced in F&B operations / F&B industry is a must
Skilled in Excel, Google Sheet (i.e. Vlookup, pivot tables) & Google slides (visual & number presentation)
High interpersonal skills
Able to converse & coordinate effectively with different stakeholders
Detailed oriented, process driven, ability to prioritize, execution-oriented
Positive attitude, collaborative, fast-learner and a great team player
Willing to travel
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
What's in it for you
What we offer:
foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!
A company committed to developing you personally and professionally.
A great working atmosphere with regular company and team events.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast growing and global company.
We recognize top performers, welcome our newbies, and share good food!
Competitive package, allowances, food perks, Insurances, learning and development opportunities and more!
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.
