About the opportunity
WHAT YOU WILL OWN:
- Monitor and manage the queue of commercial-related cases to ensure SLAs are met and cases are resolved on a timely basis.
- Collaborate with the STL to support the new VAM's onboarding process
- Assist VAM's concern on SOP, issues raised by vendors and objection handling.
- Monitor the Daily Productivity Report & Target List sheet and ensure that VAMs are updating it.
- Facilitating sessions with TL/STL new process and improvement tools.
- Cross-functional market support, the incumbent needs to study and understand trends across all support markets.
- Perform Senior Commercial Executive tasks as per job description. The target is 50% of VAM capacity.
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
- 2 to 3 years experience within a client management role.
- Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Bahasa Malaysia, Mandarin or Cantonese.
- Be both data-sentive and sales-mined.
- Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
- An excellent communicator with a consultative-sale approach.
- A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
- Fast learner and able to adapt quickly to constant changes in operational processes
- Willing to take on additional tasks assign from the TL/ STL
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
