Aligning with the Fleet Operations Team Lead on fleet management strategies
Continuously assessing and optimizing Operations processes, procedures and tools
Identifying improvement opportunities for better and more efficient fleet operations and suggesting solutions
Owning Rider Support procedures, including aligning with a remote support team and directly communicating with couriers when necessary
Being available to provide support to any project within the Operations team including but not limited to fleet performance and compliance, fleet support, equipment management, etc
Coordinate bug reports and change requests which include fleet-facing and internal-facing app products
Communicating with the local and regional teams in order to facilitate the roll-out of new strategies and procedures
What you need to be successful
3 years of relevant working experience in the field of operations and/or customer service
Possess a positive, self-driven and team-oriented attitude and is always eager to learn new things
Enjoy communicating with people from different backgrounds
Creative thinker, independent and driver of progress
Excellent communication and interpersonal skills, proficiency in English and Cantonese
Solid knowledge of MS Office & Google Suites
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
What's in it for you
What We Offer
A dynamic and challenging work environment.
A company committed to developing you personally and professionally.
A great working atmosphere with regular company and team events.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast growing and global company.
Other benefits include free food, health and dental insurance, and learning and development opportunities!
Resolve online inquiries from the fleet in professional mannerHandle fleet disputes onlineAdminister payment in internal systemsCarry out product tests for roll-out of new featuresPerform other ad-ho
