Senior Manager, Logistics Optimization

• Identify and track operational KPIs against daily, weekly and monthly targets

• Work closely with Head of Logistics to ensure that organization structure and incentives are aligned to support the overall strategy

• Develop and execute effective reporting and assessment tools to minimize risk and identify areas of improvement

• Work on reporting the KPIs of all departments including New Supply, Fleet Management as well as Rider support, and driving accountability wherever needed

• Build the rider incentive framework, and constantly work on the improving the rider efficiency to help optimize the delivery cost

• Identify opportunities to develop and improve solutions and strengthen the overall customer experience and bring changes where necessary

• Develop KPI dashboards, reports and presentations to set up monthly targets to achieve MoM business goals.

• Build strong relationships with internal stakeholders to understand business challenges and opportunities. Recommend solutions across the complex range of products and processes.

• Develop, maintain and update comprehensive project plans from initial idea to launch and growth.

• Ensure necessary audits to maintain a healthy cutoff threshold for all KPIs so that it does not impact business growth and sales

• Work across teams to continually eliminate unnecessary processes and continually implement new ways to to enhance the Business Operations

• Minimum 7 years of working experience with a Bachelors/Masters degree preferably in a quantitative field such as math, statistics, data science

• Proficient in MS Office, SQL, Tableau, Power BI

• Strong communication, presentation and organization skills 

• Ability to reduce complex and complicated information into clear ideas

• Bias toward action and constant push for clarity and execution

• High-growth operations or startup experience is strongly preferred

• Superior persuasion and influencing skills to get the job done

• Excellent stakeholder management, consensus building and project management skills

• Ability to work collaboratively within a team environment

• Experience working within the technology industry/start-up environment is a plus

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide