Evaluate and manage vendor performance to ensure consistent quality and timely delivery.
Monitor and reduce vendor fail rate to optimize operational efficiency.
Build and maintain strong relationships with vendors to negotiate terms and resolve issues promptly.
Operational Efficiency:
Analyze offline hours and develop strategies to minimize downtime and maximize productivity.
Streamline preparation time to ensure timely order fulfillment and customer satisfaction.
Optimize operational processes to reduce costs while maintaining high standards of service.
Data Analysis & Reporting:
Utilize data analytics tools to track key performance indicators (KPIs) and identify areas for improvement.
Prepare and present regular reports to senior management on operational performance, vendor metrics, and food ratings
Team Leadership:
Lead and mentor the operations team, providing guidance, support, and training as needed.
Foster a collaborative and positive work environment to encourage teamwork and innovation.
Quality Control:
Oversee food rating systems to ensure that all meals meet company standards and customer expectations.
Implement quality control measures to continuously improve food quality and safety.
Continuous Improvement:
Identify opportunities for operational improvements and implement best practices to enhance efficiency and effectiveness.
Stay updated on industry trends, technologies, and regulations to ensure compliance and innovation.
What you need to be successful
Bachelor's degree in Business Administration, Operations Management, or a related field. Master’s degree is a plus.
7-8 years of experience in project management, analytics, vendor performance, vendor operations etc.
Strong analytical, problem-solving, and decision-making skills.
Excellent leadership and communication skills.
Proficiency in data analysis and reporting tools.
Ability to thrive in a fast-paced environment and adapt to changing priorities.
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
What's in it for you
What we offer:
An extra steep learning curve.
A dynamic and challenging work environment.
A company committed to developing you personally and professionally.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast-growing and global company.
Other benefits include health insurance and learning and development opportunities!
