Senior Manager, Shops Tech Integration & Product Launch

We are looking for a highly energetic and curious individual to fill the Senior Manager, Shops Tech Integration & Product Launch position in Singapore. If you want a place to gain hands-on experience and create a direct impact, this may be the place for you! 

For internal applicants, we are open to discuss the location of the role.

For external applicants, we are open to hire in any of our Asia-based markets if you are local to the country.

Role Overview:

The Integration and Product Operations Associate plays a key role in supporting partner integrations and product launches. This role involves collaborating with internal and external stakeholders to ensure seamless execution of integrations, managing the lifecycle of product feature launches, and contributing to process improvements. The position requires a balance of technical understanding, operational execution, and strong interpersonal skills to drive successful outcomes.

What's on the menu for you:

Integration Support

• Coordinate the integration process for partners, ensuring a smooth transition.
• Monitor the performance of integrations, identifying issues and collaborating with stakeholders to resolve them.
• Work with the Product team to suggest improvements based on partner feedback and integration challenges.

Product Launch Operations

• Collaborate with the Product team to prepare and execute vendor-related feature launches.
• Track and resolve bugs and issues during product rollout.
• Maintain launch project timelines and ensure adherence to deadlines.
• Gather feedback and analyze data post-launch to support continuous feature enhancement.

Process Improvements

• Proactively identify gaps/pain points in current workflows through data analysis and develop actionable insights and process improvement initiatives.
• Develop templates, playbooks, and guidelines for integration and launch operations.

Stakeholder Collaboration

• Act as a liaison between partners, Product, and other internal teams, ensuring alignment and effective communication.
• Provide clear updates and reports on integration and launch progress.

What you bring to the table:

• Overall about 7+ years working experience ideally in product operations 
• Experienced with product operations i.e. onboarding new vendors into platforms & troubleshooting vendor issues
• Experienced using APIs to integrate external parties & onboard vendors
• Strong data analytical and problem-solving skills to discover patterns and trends, with a knack for report writing and presentation
• Familiarity with basic technical concepts (e.g., APIs, SFTP)
• Knowledge and/or experience with SQL
• Stakeholder management, in particular, with external parties 
• Comfortable working autonomously and collaboratively in a fast-paced and often ambiguous environment
• Strong organization skills and ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Bachelor’s degree in Business, Computer Science, or related fields.
• Hungry to make an impact! 

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What we offer:

• A dynamic and challenging hybrid work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!