About the Role
We are looking for a Strategic Project Manager to join the CX & Service Operations Quick-Commerce Marketplace on our journey to lead and coordinate transformation and strategic projects within our organization.
Key Responsibilities
Lead Quick-Commerce related projects and initiatives end-to-end, from initiation through implementation.
Develop and manage project plans, timelines, and resource allocation.
Ensure project milestones are delivered on time, within scope, and within budget.
Proactively identify, escalate, and resolve project risks and issues.
Create and maintain clear, up-to-date project documentation.
Develop and execute communication plans to keep stakeholders informed throughout the project lifecycle.
Partner cross-functionally with stakeholders across CX & Service Ops and the broader organization.
Provide regular readouts and status updates to leadership and key stakeholders.
Qualifications
Proven ability to plan, execute, and oversee projects from inception to completion.
Manages resources, timelines, and budgets effectively, ensuring projects meet objectives, stay on track, and are delivered on time and within scope.
Excellent verbal and written communication skills, with the ability to convey information clearly to diverse audiences.
Ensures messages are delivered effectively and fosters open communication to promote collaboration.
Able to create clear readouts, slides, and communication plans.
Demonstrates a results-driven approach.
Takes initiative and acts decisively to move projects forward, with a focus on achieving goals and resolving issues promptly.
Skilled in identifying, managing, and building strong relationships with internal and external stakeholders.
Communicates effectively with stakeholders at all levels, ensuring alignment and addressing concerns to maintain buy-in and support throughout the project lifecycle.
Exceptional ability to manage multiple priorities, tasks, and projects simultaneously while maintaining attention to detail.
Demonstrates strong time management and adaptability to changing demands, ensuring deadlines are consistently met.
Nice to Have
Proficiency with project management software such as Jira, Trello, or Asana to plan, track, and report on project progress.
Understanding of change management principles and methodologies, with the ability to lead and support teams through transition.
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
In this role, your core responsibility will be to safeguard our logistics operations by monitoring logistics-related cancellations, identifying vulnerabilities, and neutralizing all vectors of rider f
