We are looking for a Specialist, Account Management position. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.
Responsibilities:
Responsibilities include, but are not limited to:
Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
Monitor accounts and identifying upsell and cross-sell opportunities
Develop sound strategic marketing plans and ensure consistent growth for the client’s business
Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.
Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.
Collaboration:
Collaborate with other departments & stakeholders and provide feedback and identifying industry trends
Account Manager will be the main point of contact in all matters relating to client’s concerns & needs
Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration
Collaborate with various stakeholders to ensure project delivered timely
Collaborate with internal departments to facilitate client need fulfillment
What you need to be successful
2-3 years’ experience within a client management role preferable
Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
Exceptional verbal and written communication skills.
Ability to collect, track, and analyze large amounts of data.
Adaptability and strong problem-solving skills.
Outstanding knowledge of MS Office
Knowledge in Salesforce is a plus
Ability to speak in other languages would be an added advantage
Key Competencies:
Account Management
Client Relationship Building
Upselling/Cross-Selling
E-Commerce
Revenue Management
Project Management
Data Analytics
Critical Thinking/Problem Solving/Negotiation
Who we are
Specialist, Account Management – Future Talent Pipeline (Malaysia) - We’re proactively pipelining high-performing talent for upcoming roles. While not an immediate opening, shortlisted candidates would be prioritized as opportunities arise.
Are you a fit?
Proven Track Record: Experience in Account Management with a history of hitting commercial targets.
Environment: You thrive in fast-paced, high-accountability settings.
Location: We hire across major cities in Malaysia; please enter your location for discussion during shortlisting.
What's in it for you
What We Offer
A dynamic and challenging work environment.
A company committed to developing you personally and professionally.
A great working atmosphere with regular company and team events.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast growing and global company.
Other benefits include free food, health and dental insurance, and learning and development opportunities!
