Specialist, Account Management

What's on your menu?
Vendor Management Function

• Manage vendors for foodpanda, including conducting store visits, troubleshooting problems, fostering loyalty, and acting as the main contact
• Assist in strategic planning to improve shop performance
• Monitor and analyse account performance, proactively addressing issues, and coordinating with marketing for effective campaign execution
• Negotiate with vendors on commissions and exclusivity to support revenue, coordinate deals and campaigns, and manage high item not delivered rate shops
• Monitor and analyze KPIs to improve performance, and prepare to discuss these with management
• Collaborate with the team and vendors to set up and execute initiatives and projects that enhance growth, profitability, and customer experience
• Travel to Mandalay on an as-needed basis to manage vendor operations and performance

Support Function

• Assist in ad-hoc project rollouts
• Collaborate with various departments to enhance vendor performance and address issues
• Support other teams, such as QA and Sales, by collecting pertinent data
• Complete other tasks as assigned by the line manager

What do you bring to the table?

• Bachelor's Degree in Business or related discipline
• Fluent in English
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Drive (Basic to Advanced)
• Familiarity with Salesforce
• Minimum 2 years of job-related experience, with 2-3 years in account management
• Effective communication across geographical and cultural boundaries, and the ability to navigate large matrix organisations
• Strong analytical, problem-solving, and strategic planning skills
• Efficient management of internal and external stakeholders
• Excellent verbal and written communication skills and competent presentation skills
• Willingness and ability to adapt to a rapidly changing and high-growth environment
• Strong negotiation skills

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.