Specialist, Account Management

Summary of Position

Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus | Identifies, develops and typically closes new sales opportunities | Creates demand for the organization's products and services by raising their profile with customers | Achieves revenue targets by increasing revenue spend per account | May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies | Responsibilities are within the Account/Relationship Management Function as a generalist or in a combination of Disciplines

What’s on your menu?

• Build and maintain strong relationships with the partners.
• Serve as the primary point of contact for vendor inquiries, concerns, and escalations.
• Collaborate with internal teams to ensure seamless communication and execution of vendor-related initiatives.
• Provide strategic guidance and solutions to vendors to optimize their performance on our platform.
• Analyze vendor performance metrics and provide actionable insights to drive mutual growth.
• Stay updated on industry trends and competitor activities to identify opportunities for improvement and innovation.
• Strong interpersonal and communication skills, with the ability to build rapport with diverse stakeholders.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willingness to travel within the assigned region as needed.
• Familiarity with CRM software and other sales tools is a plus.

What do you bring to the table?

• Proven track record in building and nurturing strong partnerships with external stakeholders.
• Exceptional communication skills, serving as the primary liaison for vendor inquiries, and concerns.
• Proficiency in analyzing vendor performance metrics and translating data into actionable insights to drive mutual growth.
• Continuous learning mindset and strong interpersonal skills,
• Flexibility to travel within the assigned region as required.
• Familiarity with CRM software and other sales tools is advantageous.

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide