Drive operational improvements of product creation & update via continuous workflow streamlining, SOP adjustments and SLA management
Ensure content quality and data integrity compliance via constant monitoring of shared service teams’ performance and project management of enrichment initiatives
Develop new operational tactics and system improvement ideas to make the product creation & update experience more friendly for vendors and shared service teams
Liaise closely with regional stakeholders to prioritize and implement the initiatives to improve customer experience in foodpanda platform
Work cross-functionally with marketing, commercial, and operation stakeholders to experiment with innovations that will improve business performance within a sandbox context.
Collaborate closely with the commercial team to develop offers and discounts for vendors on the platform.
Requirements:
Minimum 2-4 years of experience in areas related to operations and projects (E-commerce is preferable)
Strong ability in workflow mapping, process improvement, agile project management, stakeholder management, and data analysis
Embrace a growth mindset with excellent communication/interpersonal skills and a passion for collaborative problem-solving
A good understanding of how Content operations can affect platform experience and business performance will be a plus.
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
