Business travel may be required within local markets.
Own it End-to-End in technical capabilities
Configure and install hardware, software, and door access & CCTV systems.
Perform basic network troubleshooting.
Manage scheduled maintenance and upgrades.
Support Audio and Visual needs for meetings and events.
Scale IT through governance
Track and manage IT assets throughout their lifecycle.
Log and process technical support tickets.
Assist in addressing security incidents.
Enforce and advise on IT policies and compliance.
Vendor Management & Procurement:
Manage technical procurement following internal policies.
Monitor vendor delivery against contracts and orders.
Continuous Improvement
Improve processes and implement changes for the organization.
Maintain technical guides and knowledge-base articles.
What you need to be successful
Minimum of 3 years’ experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
Collaborative problem-solver for complex technical issues.
ITIL, CompTIA A+ or relevant professional certifications are highly desirable
Ability to work independently and own problems end-to-end
Strong customer service orientation.
Excellent communication skills.
At least deep knowledge in one or more of the following areas:
