About the opportunity
Summary of Position
As a Specialist in IT Service Delivery, you'll be integral to ensuring smooth IT operations, from resolving internal user issues to overseeing system maintenance. Your role involves diagnosing and resolving software and hardware issues, setting up user accounts, and providing technical support through various channels. Additionally, you'll manage IT assets, conduct scheduled maintenance, and support IT projects. We seek a proactive team player with extensive helpdesk support and enterprise systems management experience, who excels in delivering exceptional customer service. If you're a detail-oriented problem solver with strong technical skills and a commitment to continuous improvement, we encourage you to apply.
What’s on your menu?
- Provide onsite and remote support to resolve IT issues for internal users.
- Communicate with users via chat, face-to-face, and email to identify and understand technical problems.
- Investigate, diagnose, and resolve computer software and hardware issues.
- Set up user accounts and ensure all company platforms are installed and configured correctly.
- Maintain and exceed established KPIs, OKRs, SLAs, and CSAT scores.
- May require occasional business travel within local markets.
- Take ownership of end-to-end technical capabilities.
- Administer, plan, and install Windows and Mac systems.
- Install and configure computer hardware, software, printers, door access, and CCTV.
- Perform basic network troubleshooting.
- Plan and execute scheduled maintenance and upgrades in coordination with headquarters.
- Participate in various projects, including managing office builds and physical extensions of the business.
- Support audio/visual requirements for the site, including meeting rooms, events, and ad-hoc setups.
- Scale IT operations through effective governance.
- Manage the company's IT assets and ensure they are tracked throughout their lifecycle.
- Handle the onboarding and offboarding of users across multiple systems and platforms.
- Log and process all technical requests based on user complaints or tickets.
- Actively seek ways to improve processes and implement changes within the IT domain.
What do you bring to the table?
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 5 years’ experience in helpdesk or 1st level support, including a minimum of 2 years of hands-on experience specifically in managing enterprise servers and workstations.
- A highly collaborative team player adept at effectively resolving complex issues through collaborative efforts with colleagues.
- High ability to work independently and own problems end-to-end.
- High service orientation and customer skills.
- Ability to work under pressure and tight deadlines.
- Excellent verbal and communication skills in both Burmese & English.
- An individual who pays attention to details.
- Ideal technical knowledge such as:
- JIRA & Confluence usage
- Configuration management through KACE deployment
- Active Directory, Slack and Google Workspace administration
- Microsoft O365 installation and usage
- Zoom administration
- Windows and MacOS installation
- Basic IT networking knowledge
- Access administration through Sailpoint IIQ
- Experience in a technology company, particularly in tier-2 support roles, is highly advantageous
What do we offer?
- Exciting opportunities for rapid professional growth and development
- A dynamic, diverse and vibrant international team environment
- Engaging company and team gatherings on a regular basis
- Immediate ownership of responsibilities in a rapidly expanding global company
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
