About the opportunity
Summary of Position
At foodpanda, our mission is to create amazing food delivery experiences. What makes us special? It’s the way we combine food and tech. Our local teams work closely together with our APAC teams that are at the forefront of innovation, in exploring new kitchen concepts, and in finding smart ways of using data. In this role, you will be at the heart of foodpanda's business operations. We are looking for a Specialist, Rider Experience to work with our fast-growing team based in Yangon, Myanmar. The ideal candidate has a strong passion for entrepreneurialism. You get things done, question everything, and play in a team.
What’s on your menu?
- Play a pivotal role in supporting foodpanda Myanmar's management by actively contributing to the formulation of the local logistics strategy.
- Collaborate with both the local and global teams to ensure projects are executed to their fullest potential.
- Take ownership of performance improvement initiatives dedicated to fostering stronger relationships between our fleet and riders, ultimately enhancing our overall operations.
- Projects encompass innovating processes to optimize both rider and delivery experiences, ensuring seamless service and enhanced satisfaction.
- Lead support agents, guiding them in addressing rider concerns efficiently through the rider ticketing system, ensuring prompt resolution.
- Support initiatives to improve the delivery experience through fleet data analysis
- Have a hands-on approach, demonstrating a keen enthusiasm for digging into details to thoroughly comprehend and shape solutions for our daily operational and logistics challenges.
What do you bring to the table?
- Must have graduated with a degree or diploma.
- A minimum of 2 years of experience in the food delivery field.
- Proficient in social networking and content creation.
- Skilled in data collection and reporting.
- Experienced in organizing engagement campaigns and activities, both offline and online.
- Excellent in English and Burmese languages.
- Ability to communicate effectively with an investigative spirit (preferred candidate who is proficient in Photoshop & Canva).
- Demonstrates independence, proactiveness, and high motivation, with a fondness for fast learning.
- Maintains a positive attitude, exhibits good communication skills, and embraces a "can-do" mindset.
What we offer?
- Exciting opportunities for rapid professional growth and development
- A dynamic, diverse and vibrant international team environment
- Engaging company and team gatherings regularly
- Immediate ownership of responsibilities in a rapidly expanding global company
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
