Supports team through lead assignment according to predetermined priorities
Track team productivity and provide periodic updates to the Assistant Manager, Commercial
Monitor team attendance/tardiness/unscheduled leaves
Mentor the team through daily support and monitoring when required
Analyze call recordings to validate adherence to guideline/SOP, as when needed to support QA
Create Monthly Rooster shift for VAM
Create 'Absent' on Roster for VAM
New Joiner Onboarding Arrangement - Request Access/Hardware (when required)
Basic report preparation
Sales Case Management - Ensure tagged cases are resolved within guideline/ SLA
What you need to be successful
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● 2 - 3 years experience within a client management role
● An excellent communicator with the ability to communicate in English & Tagalog effectively (in both oral and written), an
added advantage for the ability to speak, read & write in Bahasa Malaysia, Mandarin or Cantonese.
● Be both data-sensitive and sales-mined.
● Excellent attention to detail, and organizational skills
● Experience in reporting using Microsoft Excel or Google Sheet is an added advantage.
● Ability to work and navigate Salesforce and any other CRM toolsC
● Fast learner and able to adapt quickly to constant changes in operational processes
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
WHAT YOU WILL OWN:
● To manage day to day operation of the commercial team
● To initiate and manage weekly 1:1, team huddle and team meetings effectively
● To manage resources, planning and impleme
