About the opportunity
We are looking for a Team Lead, Commercial who is able to lead the team by coordinating, provides guidance and to team
members. The Team Lead, Commercial is responsible for coordinating and monitoring the team, identifies key issues and patterns from partial/conflicting data and gathers information to solve problems that are escalated from team members.
Tasked with the care of a portfolio of partner accounts, you will be expected to:
● Supports team through lead assignment according to predetermined priorities
● Track team productivity and provide periodic updates to the Assistant Manager, Commercial
● Monitor team attendance/tardiness/unscheduled leaves
● Mentor the team through daily support and monitoring when required
● Analyze call recordings to validate adherence to guideline/SOP, as when needed to support QA
● Create Monthly Rooster shift for VAM
● Create 'Absent' on Roster for VAM
● New Joiner Onboarding Arrangement - Request Access/Hardware (when required)
● Basic report preparation
● Sales Case Management - Ensure tagged cases are resolved within guideline/ SLA
What you need to be successful
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● 2 - 3 years experience within a client management role
● An excellent communicator with the ability to communicate in English & Tagalog effectively (in both oral and written), an added advantage for the ability to speak, read & write in Bahasa Malaysia, Mandarin or Cantonese.
● Be both data-sensitive and sales-mined.
● Excellent attention to detail, and organizational skills
● Experience in reporting using Microsoft Excel or Google Sheet is an added advantage.
● Ability to work and navigate Salesforce and any other CRM toolsC
● Fast learner and able to adapt quickly to constant changes in operational processes
Who we are
Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We have around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. To know us better, check out this video https://bit.ly/3KOHSEI
