Lead and manage vendor operations and CoE members, ensuring SLAs and quality standards are met.
Oversee vendor performance to ensure key metrics and targets are achieved.
Support vendors with tablet operations, order fulfillment, operating hours, and payment and billing processes.
Conduct quality checks and support deal sourcing, promotions, and go-to-market initiatives.
Track performance and prepare reports using advanced Google Sheets, Excel, PowerPoint, and Google Slides.
Collaborate with cross-functional teams to share insights and improve vendor operations processes.
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionSupport restaurants in smooth daily operations by resolving operational issues.Assist restaurants in improving performance and growing on the platform.Maintain strong relationships with
