About the opportunity
We’re looking for a highly-driven & motivated Vendor Onboarding & Operations Executive for our team in Singapore. If you are looking for a place where you can gain hands-on exposure & have direct impact, then this may be the place for you!
The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team. This role will be based in Singapore & will report to the Senior Vendor Onboarding & Operations Manager.
Responsibilities:
As a Vendor Onboarding & Operations Executive, you will work as a member of our team & will be responsible for:
- Onboarding potential vendors onto the foodpanda platform via phone calls &/or google meet
- Setting up relevant operational accounts for potential vendors for them to start selling on foodpanda
- Ability to understand & operate applications
- Assist with data extraction, analysis & presentation
- Setting up standard operating procedures & ensuring its being executed by the team
- Generate ideas, solutions & provide recommendations for process improvements
- Assist in process & guide documentation ensuring its up to date
- Working alongside with relevant stakeholders on projects
- In charge of updating relevant stakeholders on new product features
- Set up weekly calls to run though any issues & process alignment
- Conduct checks on all onboarded accounts to ensure accuracy of SOP
- Device & feature testing
- Raising & following through product tickets
- End to end project management
- Any other ad hoc tasks as requested by your manager
What you need to be successful
- Preferably 1-2 years of relevant working experience within the similar role
- Highly communicative with a pleasant personality
- Fluent in written & spoken English; other language skills is advantageous
- Proactive & self-motivated individual who thrives on meeting targets & has the ability to work under pressure
- Prior call center experience will be advantageous, but not mandatory
- Proficient in excel
- Analytical & problem solving individual
Who we are
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.
What's in it for you
- A dynamic and challenging working environment with a steep learning curve
- Responsibility from day one in the leading food delivery company in the world
- The opportunity to be part of a happy, high functioning and smart team
- Periodic fun, engaging company events & team activities
- A company committed to developing you personally and professionally.
- A vibrant and international team with diverse backgrounds from all over the world
- A culture that empowers you to take full ownership of your work and career
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.
