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About the opportunity
We're looking for a highly organized Account Management Coordinator to support our Key Account Managers (KAMs) in the day-to-day operations of managing our strategic grocery partners. This role is crucial for ensuring smooth execution and timely issue resolution to help our partners succeed on the platform.
What You’ll Do
Operational Support: Assist KAMs in handling day-to-day operational tasks and troubleshooting issues with vendor accounts or listings.
Promotion Management: Coordinate and support the uploading of promotional campaigns, ensuring correct setup, timely launches, and accurate data input.
Vendor Onboarding: Help onboard new vendor branches and ensure all necessary information (e.g., SKUs, pricing, availability) is correctly added and maintained on the platform.
SKU Management: Assist with the setup and updating of menu items or product listings (SKUs), including descriptions, images, and pricing accuracy.
What you need to be successful
Highly organized and detail-oriented with a strong sense of ownership.
Able to manage multiple tasks in a fast-paced environment.
Excellent communication skills, both written and verbal.
Comfortable working with spreadsheets
Previous experience in an administrative, operations, or account support role is a plus.
Fluent in English; additional language skills are a bonus depending on the region.
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Benefits at foodpanda
Within our diverse community, we know that each of us has different lifestyles and preferences. Find out more about our benefits.
WHAT YOU WILL OWN:
● To manage day to day operation of the commercial team
● To initiate and manage weekly 1:1, team huddle and team meetings effectively
● To manage resources, planning and impleme
Job Description
• Serve as the primary point of contact for all vendor-related matters.
• Build and maintain strong, lasting relationships with vendors, managing all business metrics.
• Develop a
WHAT YOU WILL OWN
Tasked with the care of a portfolio of partner accounts, you will be expected to:Have the ability to sell on the phone as second nature.Manage and grow the revenue of each account.P
