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About the opportunity
Supports team manager and performs management duties when the manager is absent or out of office
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill check
Assists management with hiring processes and new team member training
Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance
Communicates deadlines and goals to team members
Develops strategies to promote team member adherence to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Ensures company brand materials and physical working spaces meet and exceed company presentation standards
Provides quality guides to team performance and outcome required by the team that they are leading
Performance Management
Develop, Own, Improve & Maintain department KPIs while constantly finding ways to become more efficient and effective.
This includes working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and ensuring customer experience.
Be the owner of department systems, tools, SOPs, and overall customer experience.
What you need to be successful
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Good PC skills, especially MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills
A degree in Management or training in team leading is a plus
Who we are
Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. We would like YOU to Join us!. To know us better, check out this video https://bit.ly/3KOHSEI
Benefits at foodpanda
Within our diverse community, we know that each of us has different lifestyles and preferences. Find out more about our benefits.
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